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Essentials of services marketing / Jochen Wirtz, Christopher Lovelock. by
  • Wirtz, Jochen [author.]
  • Lovelock, Christopher H [author.]
Edition: 3rd edition.
Material type: Text Text; Format: available online remote; Literary form: Not fiction
Publisher: Harlow, England : Pearson, [2018]Copyright date: ©2018
Availability: Not available: FIRST CITY UNIVERSITY COLLEGE: e-book (1).
Lists:

Enhancing customer experience in the service industry : a global perspective / edited by Levent Altinay, Surya Poudel. by
  • Altinay, Levent [editor.]
  • Poudel, Surya [editor.]
  • International Conference on Services Management host institution (6th : 2013 : North Cyprus) []
Material type: Text Text; Format: available online remote; Literary form: Not fiction ; Audience: Specialized;
Publisher: Newcastle upon Tyne : Cambridge Scholars Publishing, 2016
Availability: Not available: FIRST CITY UNIVERSITY COLLEGE: e-book (1).
Lists:

The professional edge : competencies in public service / James S. Bowman [and three others]. by
  • Bowman, James S, 1945- [author.]
Material type: Text Text; Format: available online remote; Literary form: Not fiction
Publisher: Abingdon, Oxon : Routledge, 2016
Availability: No items available.

Service level agreements : winning a competitive edge for support & supply services / Andrew Hiles. by
  • Hiles, Andrew
Series: Rothstein catalog on disaster recovery
Material type: Text Text; Format: available online remote; Literary form: Not fiction
Publication details: Brookfield, Connecticut : Rothstein Publishing, c2016
Availability: No items available.

Service Level Agreements : Winning a Competitive Edge for Support & Supply Services. by
  • Hiles, Andrew Hon FBCI, EIoSCM
Material type: Text Text; Format: available online remote; Literary form: Not fiction
Publication details: Brookfield : Rothstein Publishing, 2016
Availability: No items available.

Emerging services sector and inclusiveness : evidence from India / edited by Pralok Gupta. by
  • Gupta, Pralok [editor.]
Material type: Text Text; Format: available online remote; Literary form: Not fiction ; Audience: Specialized;
Publisher: Newcastle upon Tyne : Cambridge Scholars Publishing, [2015]
Availability: No items available.

Who's buying household furnishings, service, and supplies. by
  • New Strategist Press [publisher,, issuing body.]
  • United States. Bureau of Labor Statistics. Consumer Expenditure Survey
Series: Who's buying series
Edition: 12th edition
Material type: Text Text; Format: available online remote; Literary form: Not fiction
Publisher: Amityville, New York : New Strategist Press, LLC, [2015]Copyright date: �2015
Availability: No items available.

Metropolizaci�on, transformaciones mercantiles y gobernanza en los pa�ises emergentes : las grandes ciudades en las mutaciones del comercio mundial homenaje a H�el�ene Rivi�ere d'Arc / Carlos Alba Vega y Pascal Labaz�ee, coordinadores. by
  • Alba Vega, Carlos [editor.]
  • Labaz�ee, Pascal, 1953- [editor.]
  • Rivi�ere d'Arc, H�el�ene [honouree.]
Edition: Primera edici�on.
Material type: Text Text; Format: available online remote; Literary form: Not fiction
Publisher: Mexico, D.F. : El Colegio de M�exico, Institut de recherche pour le d�eveloppement, 2015
Availability: No items available.

The service innovation handbook : action-oriented creative thinking for service orgainizations : templates, cases, capabilities / ​ Lucy Kimbell. by
  • Kimbell, Lucy
Material type: Text Text; Format: print ; Literary form: Not fiction
Producer: Amsterdam : BIS Publishers, 2014
Other title:
  • Action-oriented creative thinking for service orgainizations.
Availability: Items available for loan: FIRST CITY UNIVERSITY COLLEGE (1)Call number: 658.812 KIM 2014.

Service operations management : improving service delivery. by
  • Johnston, Robert, 1953-
  • Clark, Graham, 1949-
  • Shulver, Michael
Edition: 4th ed. / Robert Johnston, Graham Clark, Michael Shulver.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Harlow : Pearson Education, 2012
Availability: Not available: FIRST CITY UNIVERSITY COLLEGE: e-book (1).
Lists:

Journal of service science research [electronic resource].
Material type: Continuing resource Continuing resource; Format: electronic available online remote; Type of continuing resource: periodical
Publication details: Dordrecht : Springer Science & Business Media
Availability: No items available.

This is service design thinking : basics--tools--cases /​ concept and editing, Marc Stickdorn, Jakob Schneider.
Material type: Text Text; Format: print ; Literary form: Not fiction
Producer: Amsterdam : BIS Publishers, 2010
Availability: Items available for loan: FIRST CITY UNIVERSITY COLLEGE (1)Call number: 650.1 THI.

International journal of quality and service sciences [electronic resource].
Material type: Continuing resource Continuing resource; Format: electronic available online remote; Type of continuing resource: periodical
Publication details: Bingley : Emerald Group Publishing, 2009-
Other title:
  • IJQSS
  • Quality and service sciences
Availability: No items available.

Journal of service management [electronic resource].
Material type: Continuing resource Continuing resource; Format: electronic available online remote; Type of continuing resource: periodical
Publication details: Bingley, UK : Emerald Group Pub., �2009-
Other title:
  • JOSM
Availability: No items available.

Journal of service science [electronic resource]. by
  • Society of Service Science
Material type: Continuing resource Continuing resource; Format: electronic available online remote; Type of continuing resource: periodical
Publication details: [Jochiwon, South Korea?] : [Berlin, Germany : Society of Service Science ; distributed by Springer]
Availability: No items available.

International journal of quality and service sciences [electronic resource].
Material type: Continuing resource Continuing resource; Format: electronic available online remote; Type of continuing resource: periodical
Publication details: Bingley : Emerald Group Publishing, 2009-
Other title:
  • IJQSS
  • Quality and service sciences
Availability: No items available.

Journal of service science [electronic resource]. by
  • Clute Institute for Academic Research
Material type: Continuing resource Continuing resource; Format: electronic available online remote; Type of continuing resource: periodical
Publication details: Littleton, CO : Clute Institute for Academic Research
Availability: No items available.

Service business [electronic resource].
Material type: Continuing resource Continuing resource; Format: electronic available online remote; Type of continuing resource: periodical
Publication details: Berlin [Germany] ; Heidelberg [Germany] : Springer
Availability: No items available.

Service is front stage : positioning services for value advantage / by James Teboul. by
  • Teboul, James, 1940-
Series: INSEAD business press
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Hampshire [England] ; New York : Palgrave Macmillan, 2006
Availability: Items available for loan: FIRST CITY UNIVERSITY COLLEGE (1)Call number: 658.812 TEB 2006.

ASQ World Conference on Quality and Improvement proceedings [electronic resource]. by
  • World Conference on Quality and Improvement
  • American Society for Quality
Material type: Continuing resource Continuing resource; Format: electronic available online remote
Publication details: Milwaukee, Wis. : American Society for Quality, �2005
Other title:
  • World Conference on Quality and Improvement proceedings
Availability: No items available.

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