Service Level Agreements : Winning a Competitive Edge for Support & Supply Services.

By:

Hiles, Andrew Hon FBCI, EIoSCM

Material type: Text

TextPublication details: Brookfield : Rothstein Publishing, 2016.Description: 1 online resource (281 pages)Content type:

text

Media type:

computer

Carrier type:

online resource

ISBN:

1931332983
9781931332989

Subject(s):

Genre/Form:

Electronic books.

Additional physical formats: Print version:: Service Level Agreements : Winning a Competitive Edge for Support & Supply Services.DDC classification:

658.4/013

LOC classification:

HF5415.53

Online resources:

Click here to access online

Summary: This book holds the key to creating enduring, satisfying and profitable relationships between customer and supplier. It shows how both internal and external services and supply can be aligned to meet business vision, mission, goals, critical success factors and key performance indicators. The techniques described will help you balance service cost against quality, leading to competitive advantage and business success. They can be applied to any industry, to any supply or support service. They have been used by leading companies internationally - and they work!

Average rating: 0.0 (0 votes)

Holdings ( 0 )
Title notes ( 3 )

No physical items for this record

Print version record.

This book holds the key to creating enduring, satisfying and profitable relationships between customer and supplier. It shows how both internal and external services and supply can be aligned to meet business vision, mission, goals, critical success factors and key performance indicators. The techniques described will help you balance service cost against quality, leading to competitive advantage and business success. They can be applied to any industry, to any supply or support service. They have been used by leading companies internationally - and they work!

eBooks on EBSCOhost EBSCO eBook Subscription Academic Collection - Worldwide