Service operations management : improving service delivery.

By:

Johnston, Robert, 1953-

Contributor(s):

Clark, Graham, 1949-
Shulver, Michael

Material type: Text

TextPublication details: Harlow : Pearson Education, 2012.Edition: 4th ed. / Robert Johnston, Graham Clark, Michael ShulverDescription: 1 online resource illISBN:

9780273740483
0273740482

Subject(s):

Customer services -- Management
Service industries -- Management

DDC classification:

658.812 JOH 2012 23

Online resources:

Click here to access online

List(s) this item appears in: eBooks_FDBE

Average rating: 0.0 (0 votes)

Holdings ( 1 )
Title notes ( 3 )

Holdings
Item type	Current library	Home library	Call number	Status	Date due	Barcode	Item holds
Electronic Book		FIRST CITY UNIVERSITY COLLEGE	658.812 JOH 2012 (Browse shelf(Opens below))	e-book		e00160

Total holds: 0

Previous ed.: published as by Robert Johnston and Graham Clark. 2008.

Formerly CIP. Uk

Includes bibliographical references and index.

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