Results of search for 'su:"Customer services"' › FCUC Library Portal catalog

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		No cover image available Customer [electronic resource]. Material type: Continuing resource; Format: electronic available online ; Type of continuing resource: periodical Publication details: [Norwalk, Connecticut] : Technology Marketing Corporation Online access: Full text available from ABI/INFORM Global: 2012 to 10/31/2016 Availability: No items available. Add to cart (remove)
		No cover image available Customer [electronic resource]. Material type: Continuing resource; Format: electronic available online ; Type of continuing resource: periodical Publication details: [Norwalk, Connecticut] : Technology Marketing Corporation Online access: Full text available from ABI/INFORM Global: 2012 to 10/31/2016 Availability: No items available. Add to cart (remove)
		Service excellence in tourism and hospitality : insights from Asia / K. Thurimaran, Dirk Klimkeit, Chun Meng Tang, editors by Thirumaran, K [editor] Klimkeit, Dirk [editor] Tang, Chun Meng [editor] Ohio Library and Information Network Series: Material type: Text; Format: available online ; Literary form: Not fiction Publisher: Cham : Springer, [2021] Availability: Items available for loan: FIRST CITY UNIVERSITY COLLEGE (1)Call number: 658.812 SER 2021. Place hold Add to cart (remove)
		Guest service in the hospitality industry / Paul Bagdan. by Bagdan, Paul J, 1970- [author.] Edition: Second edition. Material type: Text; Format: print ; Literary form: Not fiction Publisher: Dubuque, IA : Kendall Hunt Publishing Company, [2019] Availability: Items available for loan: FIRST CITY UNIVERSITY COLLEGE (1)Call number: 338.4791 BAG 2019. Lists: New Book 2021. Place hold Add to cart (remove)
		Customer service for hospitality and tourism / Simon Hudson, Louise Hudson. by Hudson, Simon [Author] Hudson, Louise [Author] Edition: Second edition. Material type: Text; Format: print ; Literary form: Not fiction Publisher: Oxford : Goodfellow Publishers, 2017 Availability: Items available for loan: FIRST CITY UNIVERSITY COLLEGE (1)Call number: 647.940688 HUD 2017. Place hold Add to cart (remove)
		Enhancing customer experience in the service industry : a global perspective / edited by Levent Altinay, Surya Poudel. by Altinay, Levent [editor.] Poudel, Surya [editor.] International Conference on Services Management host institution (6th : 2013 : North Cyprus) [] Material type: Text; Format: available online ; Literary form: Not fiction ; Audience: Specialized; Publisher: Newcastle upon Tyne : Cambridge Scholars Publishing, 2016 Online access: Click here to access online Availability: Not available: FIRST CITY UNIVERSITY COLLEGE: e-book (1). Lists: eBooks_FBHC. Add to cart (remove)
		The Librarian's nitty-gritty guide to content marketing / Laura Solomon. by Solomon, Laura, 1967- [author.] Material type: Text; Format: available online ; Literary form: Not fiction Publisher: Chicago : ALA Editions, An imprint of the American Library Association, 2016 Other title: Content marketing Online access: Click here to access online Availability: No items available. Add to cart (remove)
		Creating a Customer-Focused Help Desk. by Hiles, Andrew Hon FBCI, EIoSCM Material type: Text; Format: available online ; Literary form: Not fiction Publication details: Rothstein Publishing, 2016 Online access: Click here to access online Availability: No items available. Add to cart (remove)
		Supply chain management : strategy, planning, and operation / Sunil Chopra, Kellogg School of Management, Peter Meindl, Kepos Capital. by Chopra, Sunil, 1960- [author.] Meindl, Peter, 1970- [author.] Edition: Sixth edition, Global edition. Material type: Text; Format: print ; Literary form: Not fiction Publisher: Boston : Pearson, [2016] Online access: Click here to access online Availability: Not available: FIRST CITY UNIVERSITY COLLEGE: e-book (1). Add to cart (remove)
		On purpose : delivering a branded customer experience people love / Shaun Smith, Andy Milligan. by Smith, Shaun [author.] Milligan, Andy [author.] Material type: Text; Format: available online ; Literary form: Not fiction Publisher: London ; Philadelphia : Kogan Page, 2015 Online access: Click here to access online Availability: No items available. Add to cart (remove)
		The service innovation handbook : action-oriented creative thinking for service orgainizations : templates, cases, capabilities / Lucy Kimbell. by Kimbell, Lucy Material type: Text; Format: print ; Literary form: Not fiction Producer: Amsterdam : BIS Publishers, 2014 Other title: Action-oriented creative thinking for service orgainizations. Availability: Items available for loan: FIRST CITY UNIVERSITY COLLEGE (1)Call number: 658.812 KIM 2014. Place hold Add to cart (remove)
		Value proposition design / written by Alexander Osterwalder, Yves Pigneur, Gregory Bernarda, Alan Smith ; designed by Trish Papadakos. by Osterwalder, Alexander Pigneur, Yves Bernarda, Gregory Smith, Alan Material type: Text; Format: print ; Literary form: Not fiction Producer: Hoboken, New Jersey : Wiley, 2014 Other title: How to create products and services customers want. Availability: Items available for loan: FIRST CITY UNIVERSITY COLLEGE (1)Call number: 658.4012 OST 2014. Place hold Add to cart (remove)
		Service design : from insight to implementation / Andrew Polaine, Lavrans Løvlie, and Ben Reason. by Polaine, Andrew Løvlie, Lavrans Reason, Ben Material type: Text; Format: print ; Literary form: Not fiction Publication details: Brooklyn, New York : Rosenfeld Media, 2013 Availability: Items available for loan: FIRST CITY UNIVERSITY COLLEGE (1)Call number: 658.812 POL 2013. Place hold Add to cart (remove)
		Supply chain management : strategy, planning, and operation / Sunil Chopra, Peter Meindl. by Chopra, Sunil [Author] Meindl, Peter [Author] Edition: 5th ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston : Pearson, c2013 Online access: Click here to access online Availability: Not available: FIRST CITY UNIVERSITY COLLEGE: e-book (1). Add to cart (remove)
		Managing quality service in hospitality : how organizations achieve excellence in the guest experience / Robert C. Ford, Michael C. Sturman, Cherrill P. Heaton. by Ford, Robert C. (Robert Clayton), 1945- Sturman, Michael C. (Michael Craig) Heaton, Cherrill P Material type: Text; Format: print ; Literary form: Not fiction Publication details: Clifton Park, N.Y. : Delmar, Cengage Learning, c2012 Online access: Click here to access online Availability: Not available: FIRST CITY UNIVERSITY COLLEGE: e-book (1). Add to cart (remove)
		Service operations management : improving service delivery. by Johnston, Robert, 1953- Clark, Graham, 1949- Shulver, Michael Edition: 4th ed. / Robert Johnston, Graham Clark, Michael Shulver. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Harlow : Pearson Education, 2012 Online access: Click here to access online Availability: Not available: FIRST CITY UNIVERSITY COLLEGE: e-book (1). Lists: eBooks_FDBE. Add to cart (remove)
		Customer service : a practical approach / Elaine K. Harris. by Harris, Elaine K Edition: 5th ed., International ed. Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Adult; Publication details: Boston : Pearson, c2010 Availability: Items available for loan: FIRST CITY UNIVERSITY COLLEGE (1)Call number: 658.812 HAR 2010. Place hold Add to cart (remove)
		This is service design thinking : basics--tools--cases / concept and editing, Marc Stickdorn, Jakob Schneider. Material type: Text; Format: print ; Literary form: Not fiction Producer: Amsterdam : BIS Publishers, 2010 Availability: Items available for loan: FIRST CITY UNIVERSITY COLLEGE (1)Call number: 650.1 THI. Place hold Add to cart (remove)
		No cover image available Service Quality In Malaysia Fitness Centre: Implication To Customer Loyalty by Teh, Chien Lee Series: School Of Business Material type: Text; Format: print ; Literary form: Not fiction Publication details: Petaling Jaya,Selangor KBU International College 2009 Availability: Items available for reference: FIRST CITY UNIVERSITY COLLEGE: Not for loan (1)Call number: BA2009-24. Add to cart (remove)
		No cover image available Journal of service science [electronic resource]. by Society of Service Science Material type: Continuing resource; Format: electronic available online ; Type of continuing resource: periodical Publication details: [Jochiwon, South Korea?] : [Berlin, Germany : Society of Service Science ; distributed by Springer] Online access: Full text available from ABI/INFORM Global: 06/01/2009 to 12/31/2010 Availability: No items available. Add to cart (remove)

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