Managing quality service in hospitality : how organizations achieve excellence in the guest experience / Robert C. Ford, Michael C. Sturman, Cherrill P. Heaton.

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Material type: Text

TextPublication details: Clifton Park, N.Y. : Delmar, Cengage Learning, c2012.Description: 1 online resource col. illISBN:

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Holdings
Item type	Current library	Home library	Call number	Status	Date due	Barcode	Item holds
Electronic Book		FIRST CITY UNIVERSITY COLLEGE	338.4 FOR 2012 (Browse shelf(Opens below))	e-book		e00137

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Includes bibliographical references and index.