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Customer-focused quality : what to do on Monday morning / Tom Hinton / Wini Schaeffer.
Material type:
TextPublication details: Englewood Cliffs, N.J. : Prentice Hall, 1994.Description: xiii, 273 p. : ill. ; 24 cmISBN: - 013189630X
| Item type | Current library | Home library | Collection | Shelving location | Call number | Status | Date due | Barcode | Item holds |
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Open Collection
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FIRST CITY UNIVERSITY COLLEGE | FIRST CITY UNIVERSITY COLLEGE | Open Collection | FCUC Library | 658.812 HIN 1994 (Browse shelf(Opens below)) | Available | 00011193 |
Total holds: 0
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| 658.812 HAR 2007 Customer service : | 658.812 HAR 2010 Customer service : | 658.812 HIE 1998 Best practices : | 658.812 HIN 1994 Customer-focused quality : | 658.812 KAT How To Turn Customer Service Into Customer Sales | 658.812 KIM 2014 The service innovation handbook : | 658.812 LIT 2003 Relationship Marketing Management |
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