Customer-focused quality :
Hinton, Tom.
Customer-focused quality : what to do on Monday morning / Tom Hinton / Wini Schaeffer. - Englewood Cliffs, N.J. : Prentice Hall, 1994. - xiii, 273 p. : ill. ; 24 cm.
013189630X
Customer services--Quality control.
Consumer Satisfaction.
Total quality management.
Customer-focused quality : what to do on Monday morning / Tom Hinton / Wini Schaeffer. - Englewood Cliffs, N.J. : Prentice Hall, 1994. - xiii, 273 p. : ill. ; 24 cm.
013189630X
Customer services--Quality control.
Consumer Satisfaction.
Total quality management.