Normal view MARC view ISBD view

Customer-focused quality : (Record no. 1873)

MARC details
000 -LEADER
fixed length control field	00845nam a2200241 a 4500
001 - CONTROL NUMBER
control field	vtls000002181
003 - CONTROL NUMBER IDENTIFIER
control field	MY-PjKIC
005 - DATE AND TIME OF LATEST TRANSACTION
control field	20200206112342.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field	100211t1994 000 0 eng d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number	013189630X
035 ## - SYSTEM CONTROL NUMBER
System control number	013189630X
039 #9 - LEVEL OF BIBLIOGRAPHIC CONTROL AND CODING DETAIL [OBSOLETE]
Level of rules in bibliographic description	201405061544
Level of effort used to assign nonsubject heading access points	faridah7
Level of effort used to assign subject headings	201002111736
Level of effort used to assign classification	VLOAD
Level of effort used to assign subject headings	201002111603
Level of effort used to assign classification	VLOAD
--	201002111406
--	VLOAD
090 ## - LOCALLY ASSIGNED LC-TYPE CALL NUMBER (OCLC); LOCAL CALL NUMBER (RLIN)
Classification number (OCLC) (R) ; Classification number, CALL (RLIN) (NR)	658.812 HIN
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name	Hinton, Tom.
245 10 - TITLE STATEMENT
Title	Customer-focused quality :
Remainder of title	what to do on Monday morning /
Statement of responsibility, etc.	Tom Hinton / Wini Schaeffer.
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc.	Englewood Cliffs, N.J. :
Name of publisher, distributor, etc.	Prentice Hall,
Date of publication, distribution, etc.	1994.
300 ## - PHYSICAL DESCRIPTION
Extent	xiii, 273 p. :
Other physical details	ill. ;
Dimensions	24 cm.
591 ## -
--	Donated By Centrepoint Bandar Utama
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element	Customer services
General subdivision	Quality control.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element	Consumer Satisfaction.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element	Total quality management.

Holdings
Withdrawn status	Lost status	Source of classification or shelving scheme	Damaged status	Not for loan	Collection code	Home library	Current library	Shelving location	Cost, normal purchase price	Total Checkouts	Full call number	Barcode	Date last seen	Koha item type
		Dewey Decimal Classification			Open Collection	FIRST CITY UNIVERSITY COLLEGE	FIRST CITY UNIVERSITY COLLEGE	FCUC Library	89.90		658.812 HIN 1994	00011193	03/02/2021	Open Collection