Enhancing customer experience in the service industry : a global perspective / edited by Levent Altinay, Surya Poudel.
Material type:
TextPublisher: Newcastle upon Tyne : Cambridge Scholars Publishing, 2016Description: 1 online resource (vi, 277 pages)Content type: - text
- computer
- online resource
- 9781443886192
- 144388619X
- Service industries -- Customer services
- Customer services -- Management
- Service industries -- Case studies
- BUSINESS & ECONOMICS -- Industrial Management
- BUSINESS & ECONOMICS -- Management
- BUSINESS & ECONOMICS -- Management Science
- BUSINESS & ECONOMICS -- Organizational Behavior
- Customer services -- Management
- Service industries
- Service industries -- Customer services
- 658.8 ENH 2016 23
- HD9980.5 .E54 2016eb
| Item type | Current library | Home library | Call number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|---|
Electronic Book
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FIRST CITY UNIVERSITY COLLEGE | 658.8 ENH 2016 (Browse shelf(Opens below)) | e-book | e00377 |
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| 658.8 DWY 2006 Business marketing : | 658.8 DWY 2009 Business marketing : | 658.8 DWY 2009 Business marketing : | 658.8 ENH 2016 Enhancing customer experience in the service industry : | 658.8 ENI 1991 Marketing classics : | 658.8 ETZ 1997 Marketing | 658.8 ETZ 1997 Marketing |
Selected conference papers.
Includes bibliographical references.
Print version record.
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