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Enhancing customer experience in the service industry :

Enhancing customer experience in the service industry : a global perspective / edited by Levent Altinay, Surya Poudel. - 1 online resource (vi, 277 pages)

Selected conference papers.

Includes bibliographical references.

ISBN: 9781443886192 144388619X

Source: 876350 MIL

Subjects--Topical Terms:
Service industries--Customer services.
Customer services--Management.
Service industries--Case studies.
BUSINESS & ECONOMICS--Industrial Management.
BUSINESS & ECONOMICS--Management.
BUSINESS & ECONOMICS--Management Science.
BUSINESS & ECONOMICS--Organizational Behavior.
Customer services--Management.
Service industries.
Service industries--Customer services.

Index Terms--Genre/Form:
Electronic books.
Case studies.

LC Class. No.: HD9980.5 / .E54 2016eb

Dewey Class. No.: 658.8 ENH 2016

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