MARC details
| 000 -LEADER |
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| fixed length control field |
02039nam a2200289 a 4500 |
| 001 - CONTROL NUMBER |
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| control field |
vtls000007773 |
| 003 - CONTROL NUMBER IDENTIFIER |
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| control field |
MY-PjKIC |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
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| control field |
20200206145709.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
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| fixed length control field |
100211t1998 000 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
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| International Standard Book Number |
0684834537 |
| 035 ## - SYSTEM CONTROL NUMBER |
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| System control number |
0684834537 |
| 039 #9 - LEVEL OF BIBLIOGRAPHIC CONTROL AND CODING DETAIL [OBSOLETE] |
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| Level of rules in bibliographic description |
201002111751 |
| Level of effort used to assign nonsubject heading access points |
VLOAD |
| Level of effort used to assign subject headings |
201002111623 |
| Level of effort used to assign classification |
VLOAD |
| -- |
201002111430 |
| -- |
VLOAD |
| 090 ## - LOCALLY ASSIGNED LC-TYPE CALL NUMBER (OCLC); LOCAL CALL NUMBER (RLIN) |
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| Classification number (OCLC) (R) ; Classification number, CALL (RLIN) (NR) |
658.812 HIE |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
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| Personal name |
Hiebeler, Robert. |
| 245 10 - TITLE STATEMENT |
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| Title |
Best practices : |
| Remainder of title |
building your business with customer-focused solutions / |
| Statement of responsibility, etc. |
Robert Hiebeler, Thomas B. Kelly, and Charles Ketteman. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. |
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| Place of publication, distribution, etc. |
New York : |
| Name of publisher, distributor, etc. |
Simon & Schuster, |
| Date of publication, distribution, etc. |
1998. |
| 300 ## - PHYSICAL DESCRIPTION |
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| Extent |
240 p. |
| 500 ## - GENERAL NOTE |
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| General note |
Includes index. |
| 520 1# - SUMMARY, ETC. |
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| Summary, etc. |
"What makes the world's top companies so adept at providing stellar customer service? How do they meet the needs of every customer and still turn healthy profits? And, most important, how can you adapt their practices to fit your business?"--BOOK JACKET. "Thanks to over six years of ongoing research and an investment of $30 million, Arthur Andersen has created its Global Best Practices Database to uncover breakthrough thinking at world-class companies. Now, in Best Practices, Arthur Andersen for the first time shares its understanding of how more than forty best-practices companies focus on their customers, create growth, reduce cost, and increase profits. Managers of any business in any industry can adapt and apply what those companies do best."--BOOK JACKET. "Perhaps the greatest value of the book lies in its linking of best practices to business processes, thereby encouraging managers to expand their thinking and engage in creative problem-solving with the help of insights from companies inside or outside their own industry."--BOOK JACKET. |
| 592 ## - |
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| -- |
383121 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
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| Topical term or geographic name entry element |
Customer services |
| General subdivision |
Management |
| -- |
Case studies. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Customer services |
| General subdivision |
Quality control |
| -- |
Case studies. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Industrial management |
| General subdivision |
Case studies. |
| 700 1# - ADDED ENTRY--PERSONAL NAME |
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| Personal name |
Kelly, Thomas |
| Fuller form of name |
(Thomas B.) |
| 700 1# - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Ketteman, Charles. |