Best practices :
Hiebeler, Robert.
Best practices : building your business with customer-focused solutions / Robert Hiebeler, Thomas B. Kelly, and Charles Ketteman. - New York : Simon & Schuster, 1998. - 240 p.
Includes index.
"What makes the world's top companies so adept at providing stellar customer service? How do they meet the needs of every customer and still turn healthy profits? And, most important, how can you adapt their practices to fit your business?"--BOOK JACKET. "Thanks to over six years of ongoing research and an investment of $30 million, Arthur Andersen has created its Global Best Practices Database to uncover breakthrough thinking at world-class companies. Now, in Best Practices, Arthur Andersen for the first time shares its understanding of how more than forty best-practices companies focus on their customers, create growth, reduce cost, and increase profits. Managers of any business in any industry can adapt and apply what those companies do best."--BOOK JACKET. "Perhaps the greatest value of the book lies in its linking of best practices to business processes, thereby encouraging managers to expand their thinking and engage in creative problem-solving with the help of insights from companies inside or outside their own industry."--BOOK JACKET.
0684834537
Customer services--Management--Case studies.
Customer services--Quality control--Case studies.
Industrial management--Case studies.
Best practices : building your business with customer-focused solutions / Robert Hiebeler, Thomas B. Kelly, and Charles Ketteman. - New York : Simon & Schuster, 1998. - 240 p.
Includes index.
"What makes the world's top companies so adept at providing stellar customer service? How do they meet the needs of every customer and still turn healthy profits? And, most important, how can you adapt their practices to fit your business?"--BOOK JACKET. "Thanks to over six years of ongoing research and an investment of $30 million, Arthur Andersen has created its Global Best Practices Database to uncover breakthrough thinking at world-class companies. Now, in Best Practices, Arthur Andersen for the first time shares its understanding of how more than forty best-practices companies focus on their customers, create growth, reduce cost, and increase profits. Managers of any business in any industry can adapt and apply what those companies do best."--BOOK JACKET. "Perhaps the greatest value of the book lies in its linking of best practices to business processes, thereby encouraging managers to expand their thinking and engage in creative problem-solving with the help of insights from companies inside or outside their own industry."--BOOK JACKET.
0684834537
Customer services--Management--Case studies.
Customer services--Quality control--Case studies.
Industrial management--Case studies.