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Service quality management in hospitality, tourism and leisure /

Service quality management in hospitality, tourism and leisure / Jay Kandampully, Connie Mok, Beverly Sparks, editors. - Binghamton, New York : Haworth Hospitality Press, 2001. - xvii, 339 p. ; 20 cm.

Includes bibliographical references and index.

9780789011411


Hospitality industry--Management.
Leisure industry--Management.
Tourism--Management.

647.940685