Service quality management in hospitality, tourism and leisure /
Service quality management in hospitality, tourism and leisure /
Jay Kandampully, Connie Mok, Beverly Sparks, editors.
- Binghamton, New York : Haworth Hospitality Press, 2001.
- xvii, 339 p. ; 20 cm.
Includes bibliographical references and index.
9780789011411
Hospitality industry--Management.
Leisure industry--Management.
Tourism--Management.
647.940685
Includes bibliographical references and index.
9780789011411
Hospitality industry--Management.
Leisure industry--Management.
Tourism--Management.
647.940685