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Operation five-star : service excellence in the medical practice -- cultural competency, post-adverse events, and patient engagement / James W. Saxton and Maggie M. Finkelstein.
Material type:
TextPublisher: Phoenix, MD : Greenbranch Publishing, [2015]Description: 1 online resource (xvi, 101 pages : illustrations)Content type: - text
- computer
- online resource
- 0990724123
- 9780990724124
- Operation 5 star
- Patient satisfaction
- Practice Management, Medical -- standards
- Patient Participation
- Cultural Competency
- Risk Management
- Physician-Patient Relations
- HEALTH & FITNESS -- Holism
- HEALTH & FITNESS -- Reference
- MEDICAL -- Alternative Medicine
- MEDICAL -- Atlases
- MEDICAL -- Essays
- MEDICAL -- Family & General Practice
- MEDICAL -- Holistic Medicine
- MEDICAL -- Osteopathy
- Patient satisfaction
- 610.696 23
- R727.3
- W 80
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Includes bibliographical references.
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