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Customer [electronic resource].
Material type: Continuing resource Continuing resource; Format: electronic available online remote; Type of continuing resource: periodical
Publication details: [Norwalk, Connecticut] : Technology Marketing Corporation
Availability: No items available.

Customer [electronic resource].
Material type: Continuing resource Continuing resource; Format: electronic available online remote; Type of continuing resource: periodical
Publication details: [Norwalk, Connecticut] : Technology Marketing Corporation
Availability: No items available.

Design for how people think : using brain science to build better products / John Whalen. by
  • Whalen, John [author]
Edition: First edition.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher: Beijing ; Boston : O'Reilly, c2019
Availability: Items available for loan: FIRST CITY UNIVERSITY COLLEGE (1)Call number: 745.4 WHA 2019.

Customer Relationship Management : Concept, Strategy, and Tools / by V. Kumar, Werner Reinartz. by
  • Kumar, V [author.]
  • Reinartz, Werner [author.]
Series: Springer Texts in Business and Economics
Edition: 3rd ed. 2018.
Material type: Text Text; Format: available online remote; Literary form: Not fiction
Publisher: Berlin, Heidelberg : Springer Berlin Heidelberg : Imprint: Springer, 2018
Availability: Not available: FIRST CITY UNIVERSITY COLLEGE: e-book (1).
Lists:

Brand management strategies : luxury and mass markets / ​William D'Arienzo. by
  • D'Arienzo, William [author.]
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher: New York : Fairchild Books, 2016
Availability: Items available for loan: FIRST CITY UNIVERSITY COLLEGE (1)Call number: 658.827 DAR 2016.

Winning a billion consumers : a disruptive approach for success in India / Atul Joshi. by
  • Joshi, Atul [author.]
Material type: Text Text; Format: available online remote; Literary form: Not fiction
Publisher: New Delhi, India ; Thousand Oaks, California : SAGE, [2016]
Availability: No items available.

Social selling : techniques to influence buyers and changemakers / Tim Hughes and Matt Reynolds. by
  • Hughes, Tim, 1965- [author.]
  • Reynolds, Matt, 1974- [author.]
Material type: Text Text; Format: available online remote; Literary form: Not fiction
Publisher: London ; Philadelphia : Kogan Page, 2016Copyright date: �2016
Availability: No items available.

Microsoft Dynamics CRM 2016 customization : use a no-code approach to create powerful business solutions using Dynamics CRM 2016 / Nicolae Tarla. by
  • Tarla, Nicolae [author.]
Series: Professional expertise distilled
Edition: Second edition.
Material type: Text Text; Format: available online remote; Literary form: Not fiction
Publisher: Birmingham, UK : Packt Publishing, 2016
Other title:
  • Microsoft Dynamics customer relationship management customization
  • Use a no-code approach to create powerful business solutions using Dynamics CRM 2016
Availability: No items available.

Value creation : the definitive guide for business leaders / Gautam Mahajan, President, Customer Value Foundation and Inter-Link Services Private Limited, New Delhi. by
  • Mahajan, Gautam, 1946- [author.]
Material type: Text Text; Format: available online remote; Literary form: Not fiction
Publisher: Thousand Oaks : SAGE Publications India Pvt Ltd, 2016
Availability: No items available.

Brand desire : how to create consumer involvement and inspiration / by Nicholas Ind & Oriol Iglesias. by
  • Ind, Nicholas [author.]
  • Iglesias, Oriol [author.]
Material type: Text Text; Format: available online remote; Literary form: Not fiction
Publisher: London ; New York, NY : Bloomsbury Information, 2016
Availability: No items available.

On purpose : delivering a branded customer experience people love / Shaun Smith, Andy Milligan. by
  • Smith, Shaun [author.]
  • Milligan, Andy [author.]
Material type: Text Text; Format: available online remote; Literary form: Not fiction
Publisher: London ; Philadelphia : Kogan Page, 2015
Availability: No items available.

Microsoft Dynamics CRM 2015 application design : master professional-level business application design using Microsoft Dynamics CRM 2015 and its xRM features / Mahender Pal. by
  • Pal, Mahender [author.]
Series: Professional expertise distilled
Material type: Text Text; Format: available online remote; Literary form: Not fiction
Publisher: Birmingham, UK : Packt Publishing, 2015
Other title:
  • Master professional-level business application design using Microsoft Dynamics CRM 2015 and its xRM features
  • Dynamics CRM 2015 application design
  • Microsoft Dynamics customer relationship management application design
Availability: No items available.

Customer relationship management : concepts and technologies / Francis Buttle and Stan Maklan. by
  • Buttle, Francis
  • Maklan, Stan
Edition: Third edition.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher: London ; New York, : Routledge, Taylor & Francis, 2015
Availability: Not available: FIRST CITY UNIVERSITY COLLEGE: e-book (1).

Value proposition design / ​ written by Alexander Osterwalder, Yves Pigneur, Gregory Bernarda, Alan Smith ; designed by Trish Papadakos. by
  • Osterwalder, Alexander
  • Pigneur, Yves
  • Bernarda, Gregory
  • Smith, Alan
Material type: Text Text; Format: print ; Literary form: Not fiction
Producer: Hoboken, New Jersey : Wiley, 2014
Other title:
  • How to create products and services customers want.
Availability: Items available for loan: FIRST CITY UNIVERSITY COLLEGE (1)Call number: 658.4012 OST 2014.

Harvard business review on customer relationship management. by
  • Harvard Business School Press
Series: Harvard business review paperback series
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Boston : Harvard Business School Press, 2002
Other title:
  • Customer relationship management.
Availability: Items available for loan: FIRST CITY UNIVERSITY COLLEGE (1)Call number: 658.812 HAR 2001.

e-Business readiness : a customer-focused framework / James Craig, Dawn Jutla. by
  • Craig, James, 1967-
  • Jutla, Dawn
Series: Addison-Wesley information technology series
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Boston : Addison-Wesley, 2001
Availability: Items available for loan: FIRST CITY UNIVERSITY COLLEGE (1)Call number: 658.812 EBU 2001.

E-customer : customers just got faster and smarter. Catch up / Max McKeown. by
  • Mckeown, Max
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Harlow : Financial Times/Prentice Hall, 2001
Availability: Items available for loan: FIRST CITY UNIVERSITY COLLEGE (1)Call number: 658.812 MCK 2001.

Building data mining applications for CRM /​ Alex Berson, Stephen Smith, Kurt Thearling. by
  • Berson, Alex
  • Smith, Stephen, 1953-
  • Thearling, Kurt
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : McGraw-Hill, c2000
Availability: Items available for loan: FIRST CITY UNIVERSITY COLLEGE (1)Call number: 005.74 BER.

Mastering data mining : the art and science of customer relationship management / Michael J. A. Berry, Gordon Linoff. by
  • Berry, Michael J. A
  • Linoff, Gordon
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York ; Chichester : Wiley Computer Publishing, c2000
Availability: Items available for loan: FIRST CITY UNIVERSITY COLLEGE (1)Call number: 005.74 BER.

Call center CRM solutions [electronic resource].
Material type: Continuing resource Continuing resource; Format: electronic available online remote; Type of continuing resource: periodical
Publication details: Norwalk, CT : Technology Marketing Corp., 2000
Other title:
  • TMC call center CRM solutions
  • Call center customer relationship management solutions
Availability: No items available.

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