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Psychological well-being : cultural influences, measurement strategies and health implications / Rafael Bowers, editor. by
  • Bowers, Rafael [editor.]
Series: Psychology research progress
Material type: Text Text; Format: available online remote; Literary form: Not fiction
Publisher: New York : Nova Science Publishers, Inc., [2016]
Availability: No items available.

Life satisfaction : determinants, psychological implications and impact on quality-of-life / editor, Guillermo Torres. by
  • Torres, Guillermo, 1982- [editor.]
Series: Health psychology research focus series
Material type: Text Text; Format: available online remote; Literary form: Not fiction
Publisher: Hauppauge, New York : Nova Science Publishers, Inc., [2016]
Availability: No items available.

Measuring the success of employee engagement : a step-by-step guide for measuring impact and calculating ROI / Patricia Pulliam Phillips, Jack J. Phillips, Rebecca Ray. by
  • Phillips, Patricia Pulliam [author.]
  • Phillips, Jack J, 1945- [author.]
  • Ray, Rebecca [author.]
Material type: Text Text; Format: available online remote; Literary form: Not fiction
Publisher: Alexandria, VA : ATD Press, [2016]Copyright date: �2016
Other title:
  • Step-by-step guide for measuring impact and calculating ROI
Availability: No items available.

"Ich wunsche mir aufrichtige anerkennung unserer arbeit--" : Berufszufriedenheit, Belastungen und Copingstrategien evangelischer ReligionslehrerInnen in �Osterreich / Helene Miklas, Helmar-Ekkehart Pollitt und Georg Ritzer. by
  • Miklas, Helene
  • Pollitt, Helmar-Ekkehart
  • Ritzer, George
Material type: Text Text; Format: available online remote; Literary form: Not fiction
Publication details: M�unster : Waxmann, 2015
Availability: No items available.

Operation five-star : service excellence in the medical practice -- cultural competency, post-adverse events, and patient engagement / James W. Saxton and Maggie M. Finkelstein. by
  • Saxton, James W [author.]
  • Finkelstein, Maggie M [author.]
Material type: Text Text; Format: available online remote; Literary form: Not fiction
Publisher: Phoenix, MD : Greenbranch Publishing, [2015]
Other title:
  • Operation 5 star
Availability: No items available.

The service innovation handbook : action-oriented creative thinking for service orgainizations : templates, cases, capabilities / ​ Lucy Kimbell. by
  • Kimbell, Lucy
Material type: Text Text; Format: print ; Literary form: Not fiction
Producer: Amsterdam : BIS Publishers, 2014
Other title:
  • Action-oriented creative thinking for service orgainizations.
Availability: Items available for loan: FIRST CITY UNIVERSITY COLLEGE (1)Call number: 658.812 KIM 2014.

Mindfulness at work : flourishing in the workplace / Maria Arpa. by
  • Arpa, Maria [author.]
Series: Mindfulness
Material type: Text Text; Format: available online remote; Literary form: Not fiction
Publisher: Lewes : Leaping Hare Press, 2013Copyright date: �2013
Availability: No items available.

A Study On The Relationship Between Customer'S Expectation, Customer'S Perception And Customer Satisfaction Towards The Service Quality Of Public ..... by
  • Chia, Jia Yeen
Series: School Of Business
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Petaling Jaya, Selangor KBU International College 2009
Availability: Items available for reference: FIRST CITY UNIVERSITY COLLEGE: Not for loan (1)Call number: BA2009-12.

An Empirical Study Of The Relationship Between Perceived Organisation Support Towards Knowledge Sharing And Organisational Citizenship Behaviour by
  • Khoo, Suet Lynn
Series: School Of Business
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Petaling Jaya, Selangor KBU International College 2009
Availability: Items available for reference: FIRST CITY UNIVERSITY COLLEGE: Not for loan (1)Call number: BA2009-17.

Examine The Relationship Between Kumon Teacher Job Satisfaction By Using Job Characteristic Model And Kumon Student Satisfaction Which Utilise Customer ..... by
  • Loo, Yee Ling
Series: School Of Business
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Petaling Jaya, Selangor KBU International College 2009
Availability: Items available for reference: FIRST CITY UNIVERSITY COLLEGE: Not for loan (1)Call number: BA2009-22.

Service Quality In Malaysia Fitness Centre: Implication To Customer Loyalty by
  • Teh, Chien Lee
Series: School Of Business
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Petaling Jaya,Selangor KBU International College 2009
Availability: Items available for reference: FIRST CITY UNIVERSITY COLLEGE: Not for loan (1)Call number: BA2009-24.

Tourists' service quality expectation on transportation supporting the tourism industry: a comparative study across difference gender, age and income group.... by
  • Yong, Chin Siew
Series: School Of Business
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Petaling Jaya, Selangor KBU International College 2009
Availability: Items available for reference: FIRST CITY UNIVERSITY COLLEGE: Not for loan (1)Call number: BA2009-29.

A Study On The Relationship Between Customers' Perception, Customers' Satisfaction And Customer Recommendation Towards The Service Quality..... by
  • Ng, Chee Meng
Series: School Of Business
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Petaling Jaya, Selangor KBU International College 2009
Availability: Items available for reference: FIRST CITY UNIVERSITY COLLEGE: Not for loan (1)Call number: BA2009-13.

The Study Of Relationship Of Tourist Expectations And Perception Based On Service Quality Dimensions And Their Satisfaction Towards Malaysian ............ by
  • Yeo, Su Teng
Series: School Of Art
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Petaling Jaya, Selangor KBU International College 2009
Availability: Items available for reference: FIRST CITY UNIVERSITY COLLEGE: Not for loan (1)Call number: BA2009-28.

A study of the relationship between service quality experience, customer satisfaction and customer retention towards the service quality of the public transportation in tourism industry / Low Pui Mun. by
  • Low, Pui Mun
  • KBU International College. School of Business, Hospitality & Tourism Management
  • Anglia Ruskin University
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: 2009
Dissertation note: Dissertation (BA.(Hons))--KBU International College in collaboration with Ashcroft International Business School, Anglia Ruskin University, UK, 2008.
Availability: Items available for reference: FIRST CITY UNIVERSITY COLLEGE: Not for loan (1)Call number: BA2009-03.

Relationship between organisational justice, citizenship behaviour and employee job satisfaction in hotel management in malaysia / Wong Hui Loo. by
  • Wong, Hui Loo
Series: School of Business, Hospitality, Tourism & Management
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Petaling Jaya, Selangor : KBU International College, 2009
Availability: Items available for reference: FIRST CITY UNIVERSITY COLLEGE: Not for loan (1)Call number: BA2009-23.

The 8th habit from effectiveness to greatness / Stephen R. Covey. by
  • Covey, Stephen R
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : Free Press, 2005
Other title:
  • Eighth habit
Availability: Items available for loan: FIRST CITY UNIVERSITY COLLEGE (1)Call number: 158 COV.

Service quality in leisure and tourism / Christine Williams and John Buswell by
  • Williams, Christine, 1951- [author.]
  • Buswell, John [author.]
  • C.A.B. International [issuing body.]
Material type: Text Text; Format: available online remote; Literary form: Not fiction
Publisher: Wallingford, Oxfordshire, UK : CABI, 2003Copyright date: ©2003
Availability: Not available: FIRST CITY UNIVERSITY COLLEGE: e-book (1).

Relationship marketing for competitive advantage : winning and keeping customers / Adrian Payne ... [et al.]. by
  • Payne, Adrian
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Jordan Hill, Oxford : Butterworth Heinemann, 1999
Availability: Items available for loan: FIRST CITY UNIVERSITY COLLEGE (3)Call number: 658.812 REL 1995, ...

Knock your socks off selling / Jeffrey Gitomer and Ron Zemke. by
  • Gitomer, Jeffrey, 1946-
  • Zemke, Ron
Material type: Text Text; Format: available online remote; Literary form: Not fiction
Publication details: New York : AMACOM, �1999
Availability: No items available.

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