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		Service operations management : improving service delivery. by Johnston, Robert, 1953- Clark, Graham, 1949- Shulver, Michael Edition: 4th ed. / Robert Johnston, Graham Clark, Michael Shulver. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Harlow : Pearson Education, 2012 Online access: Click here to access online Availability: Not available: FIRST CITY UNIVERSITY COLLEGE: e-book (1). Lists: eBooks_FDBE. Add to cart (remove)
		Word for word : make the right choice, get the right meaning / Stewart Clark, Graham Pointon. by Clark, Stewart Pointon, G. E. (Graham E.) Material type: Text; Format: print ; Literary form: Not fiction Publication details: Oxford : Oxford University Press, c2003 Availability: Items available for reference: FIRST CITY UNIVERSITY COLLEGE: Not for loan (1)Call number: 428.24 CLA. Add to cart (remove)

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