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Manual of travel agency practice / Gwenda Syratt with Jane Archer.

By: Contributor(s): Material type: TextTextPublication details: Oxford : Elsevier Butterworth-Heinemann, 2003, 2016Edition: 3rd edDescription: xii, 227 p. : ill. : 25 cmISBN:
  • 0750656891 (pbk.)
  • 9781138136243 (hardcover)
  • 1138136247
Subject(s): DDC classification:
  • 338.4791 SYR
Online resources:
Contents:
1. Introduction -- 2. Package and group tours -- 3. Short breaks, special interest holidays, theme parks, holiday centres, accommodation and theatre reservations -- 4. Coaching and incoming tourism -- 5. Cruising -- 6. Car rental -- 7. Ferry services and railways -- 8. Airlines -- 9. Technology -- 10. The Internet -- 11. Insurance -- 12. Finance -- 13. Skills -- 14. Handling complaints.
Review: "Fully endorsed by Travel Weekly, and including a foreword from the editor, Martin Lane, Manual of Travel Agency Practice, third edition, demonstrates correct methods for processing travel reservations, identifying business client needs and suitable documentation. It also shows key facts for the profitable planning, organization and operation of the retail travel agency. Each chapter contains exercises pertinent to the topics covered." "Students on any of the large number of courses in travel and tourism (ICM, City & Guilds/ABTA, IATA/UFTAA, BTEC, SCOTVEC, University of Oxford Certificate, Diploma of Vocational Education) will find this book invaluable."--BOOK JACKET.
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Holdings
Item type Current library Home library Collection Shelving location Call number Status Date due Barcode Item holds
Open Collection Open Collection FIRST CITY UNIVERSITY COLLEGE 338.4791 SYR 2016 (Browse shelf(Opens below)) e-book e00125
Open Collection Open Collection FIRST CITY UNIVERSITY COLLEGE FIRST CITY UNIVERSITY COLLEGE Open Collection FCUC Library 338.4791 SYR (Browse shelf(Opens below)) Available 00019106
Total holds: 0

Includes bibliographical references and index.

1. Introduction -- 2. Package and group tours -- 3. Short breaks, special interest holidays, theme parks, holiday centres, accommodation and theatre reservations -- 4. Coaching and incoming tourism -- 5. Cruising -- 6. Car rental -- 7. Ferry services and railways -- 8. Airlines -- 9. Technology -- 10. The Internet -- 11. Insurance -- 12. Finance -- 13. Skills -- 14. Handling complaints.

"Fully endorsed by Travel Weekly, and including a foreword from the editor, Martin Lane, Manual of Travel Agency Practice, third edition, demonstrates correct methods for processing travel reservations, identifying business client needs and suitable documentation. It also shows key facts for the profitable planning, organization and operation of the retail travel agency. Each chapter contains exercises pertinent to the topics covered." "Students on any of the large number of courses in travel and tourism (ICM, City & Guilds/ABTA, IATA/UFTAA, BTEC, SCOTVEC, University of Oxford Certificate, Diploma of Vocational Education) will find this book invaluable."--BOOK JACKET.