Manual of travel agency practice /
Syratt, Gwenda.
Manual of travel agency practice / Gwenda Syratt with Jane Archer. - 3rd ed. - Oxford : Elsevier Butterworth-Heinemann, 2003, 2016 - xii, 227 p. : ill. : 25 cm.
Includes bibliographical references and index.
1. Introduction -- 2. Package and group tours -- 3. Short breaks, special interest holidays, theme parks, holiday centres, accommodation and theatre reservations -- 4. Coaching and incoming tourism -- 5. Cruising -- 6. Car rental -- 7. Ferry services and railways -- 8. Airlines -- 9. Technology -- 10. The Internet -- 11. Insurance -- 12. Finance -- 13. Skills -- 14. Handling complaints.
"Fully endorsed by Travel Weekly, and including a foreword from the editor, Martin Lane, Manual of Travel Agency Practice, third edition, demonstrates correct methods for processing travel reservations, identifying business client needs and suitable documentation. It also shows key facts for the profitable planning, organization and operation of the retail travel agency. Each chapter contains exercises pertinent to the topics covered." "Students on any of the large number of courses in travel and tourism (ICM, City & Guilds/ABTA, IATA/UFTAA, BTEC, SCOTVEC, University of Oxford Certificate, Diploma of Vocational Education) will find this book invaluable."--BOOK JACKET.
0750656891 (pbk.) 9781138136243 (hardcover) 1138136247
Travel agents--Handbooks, manuals, etc.
338.4791 SYR
Manual of travel agency practice / Gwenda Syratt with Jane Archer. - 3rd ed. - Oxford : Elsevier Butterworth-Heinemann, 2003, 2016 - xii, 227 p. : ill. : 25 cm.
Includes bibliographical references and index.
1. Introduction -- 2. Package and group tours -- 3. Short breaks, special interest holidays, theme parks, holiday centres, accommodation and theatre reservations -- 4. Coaching and incoming tourism -- 5. Cruising -- 6. Car rental -- 7. Ferry services and railways -- 8. Airlines -- 9. Technology -- 10. The Internet -- 11. Insurance -- 12. Finance -- 13. Skills -- 14. Handling complaints.
"Fully endorsed by Travel Weekly, and including a foreword from the editor, Martin Lane, Manual of Travel Agency Practice, third edition, demonstrates correct methods for processing travel reservations, identifying business client needs and suitable documentation. It also shows key facts for the profitable planning, organization and operation of the retail travel agency. Each chapter contains exercises pertinent to the topics covered." "Students on any of the large number of courses in travel and tourism (ICM, City & Guilds/ABTA, IATA/UFTAA, BTEC, SCOTVEC, University of Oxford Certificate, Diploma of Vocational Education) will find this book invaluable."--BOOK JACKET.
0750656891 (pbk.) 9781138136243 (hardcover) 1138136247
Travel agents--Handbooks, manuals, etc.
338.4791 SYR