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Service management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons.

By: Contributor(s): Material type: TextTextPublication details: New York : McGraw-Hill, c2001.Edition: 3rd edDescription: xxvi, 646 p. : ill. ; 25 cm. + 1 CD-ROM (4 3/4 in.)ISBN:
  • 0071181156 (International ed.)
Subject(s): DDC classification:
  • 658 21
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Holdings
Item type Current library Home library Collection Shelving location Call number Status Date due Barcode Item holds
AV Circulation AV Circulation FIRST CITY UNIVERSITY COLLEGE FIRST CITY UNIVERSITY COLLEGE AV Circulation CD Cabinet1 658 FIT (Browse shelf(Opens below)) Available DD658
AV Circulation AV Circulation FIRST CITY UNIVERSITY COLLEGE FIRST CITY UNIVERSITY COLLEGE AV Circulation CD Cabinet1 658 FIT (Browse shelf(Opens below)) Available DD659
Open Collection Open Collection FIRST CITY UNIVERSITY COLLEGE FIRST CITY UNIVERSITY COLLEGE Open Collection FCUC Library 658 FIT (Browse shelf(Opens below)) Available 00012144
Open Collection Open Collection FIRST CITY UNIVERSITY COLLEGE FIRST CITY UNIVERSITY COLLEGE Open Collection FCUC Library 658 FIT (Browse shelf(Opens below)) Available 00012143
Total holds: 0

Accompanying CD-ROM held at Circulation Desk ; DD658, DD659.

Includes bibliographical references and index.

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