Service management :
Fitzsimmons, James A.
Service management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons. - 3rd ed. - New York : McGraw-Hill, c2001. - xxvi, 646 p. : ill. ; 25 cm. + 1 CD-ROM (4 3/4 in.).
Accompanying CD-ROM held at Circulation Desk ; DD658, DD659.
Includes bibliographical references and index.
0071181156 (International ed.)
Service industries--Management.
658
Service management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons. - 3rd ed. - New York : McGraw-Hill, c2001. - xxvi, 646 p. : ill. ; 25 cm. + 1 CD-ROM (4 3/4 in.).
Accompanying CD-ROM held at Circulation Desk ; DD658, DD659.
Includes bibliographical references and index.
0071181156 (International ed.)
Service industries--Management.
658