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Service operations management :

Johnston, Robert, 1953-

Service operations management : improving service delivery. - 4th ed. / Robert Johnston, Graham Clark, Michael Shulver. - Harlow : Pearson Education, 2012. - 1 online resource ill. ;

Previous ed.: published as by Robert Johnston and Graham Clark. 2008. Formerly CIP.

Includes bibliographical references and index.

ISBN: 9780273740483 0273740482

Nat. Bib. No.: GBB206439 bnb

Subjects--Topical Terms:
Customer services--Management.
Service industries--Management.

Dewey Class. No.: 658.812 JOH 2012

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