Total quality management : strategies and techniques proven at today's most successful companies / Stephen George and Arnold Weimerskirch.

By:

George, Stephen, 1948-

Contributor(s):

Weimerskirch, Arnold, 1936-

Material type: Text

TextPublication details: New York : John Wiley, 1998.Edition: 2nd edDescription: 254 p. : illISBN:

0471191744

Subject(s):

Total quality management -- United States -- Case studies

Summary: Total Quality Management, Second Edition gives you a completely up-to-date look at how 51 of the world's most successful companies put the total into TQM. Each of these companies, including 13 new additions and 23 Baldrige Award winners, is cited as a benchmark performer in a particular business function. Their examples help you set your sights on specific goals and learn a variety of ways to go about achieving each goal. Each chapter features the best practices of one manufacturing company, one service company, and one small business.

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Holdings ( 1 )
Title notes ( 4 )

Holdings
Item type	Current library	Home library	Collection	Shelving location	Call number	Status	Date due	Barcode	Item holds
Open Collection	FIRST CITY UNIVERSITY COLLEGE	FIRST CITY UNIVERSITY COLLEGE	Open Collection	FCUC Library	658.562 GEO 1998 (Browse shelf(Opens below))	Available		00005653

Total holds: 0

Includes bibliographical references and index.

Total Quality Management, Second Edition gives you a completely up-to-date look at how 51 of the world's most successful companies put the total into TQM. Each of these companies, including 13 new additions and 23 Baldrige Award winners, is cited as a benchmark performer in a particular business function. Their examples help you set your sights on specific goals and learn a variety of ways to go about achieving each goal. Each chapter features the best practices of one manufacturing company, one service company, and one small business.

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