Total quality management :
George, Stephen, 1948-
Total quality management : strategies and techniques proven at today's most successful companies / Stephen George and Arnold Weimerskirch. - 2nd ed. - New York : John Wiley, 1998. - 254 p. : ill.
Includes bibliographical references and index.
Total Quality Management, Second Edition gives you a completely up-to-date look at how 51 of the world's most successful companies put the total into TQM. Each of these companies, including 13 new additions and 23 Baldrige Award winners, is cited as a benchmark performer in a particular business function. Their examples help you set your sights on specific goals and learn a variety of ways to go about achieving each goal. Each chapter features the best practices of one manufacturing company, one service company, and one small business.
0471191744
Total quality management--Case studies.--United States
Total quality management : strategies and techniques proven at today's most successful companies / Stephen George and Arnold Weimerskirch. - 2nd ed. - New York : John Wiley, 1998. - 254 p. : ill.
Includes bibliographical references and index.
Total Quality Management, Second Edition gives you a completely up-to-date look at how 51 of the world's most successful companies put the total into TQM. Each of these companies, including 13 new additions and 23 Baldrige Award winners, is cited as a benchmark performer in a particular business function. Their examples help you set your sights on specific goals and learn a variety of ways to go about achieving each goal. Each chapter features the best practices of one manufacturing company, one service company, and one small business.
0471191744
Total quality management--Case studies.--United States