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Total quality service : how organizations use it to create a competitive advantage / Stanley A. Brown.
Material type:
TextPublication details: Scarborough, Ont. : Prentice Hall Canada, c1992.Description: xii, 258 p. : ill. ; 24 cmISBN: - 013923392X
| Item type | Current library | Home library | Collection | Shelving location | Call number | Status | Date due | Barcode | Item holds |
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Open Collection
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FIRST CITY UNIVERSITY COLLEGE | FIRST CITY UNIVERSITY COLLEGE | Open Collection | FCUC Library | 658.812 BRO 1992 (Browse shelf(Opens below)) | Available | 00011017 |
Total holds: 0
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| 658.8101 RAN 2004 Marketing strategies : | 658.8101 RAN 2004 Marketing strategies : | 658.8101 RAN 2004 Marketing strategies : | 658.812 BRO 1992 Total quality service : | 658.812 CUS 1990 Customers run your company : | 658.812 DUT 1994 AMA handbook for customer satisfaction / | 658.812 EBU 2001 e-Business readiness : |
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