Normal view MARC view ISBD view

Total quality service : (Record no. 1848)

MARC details
000 -LEADER
fixed length control field	00944nam a2200253 a 4500
001 - CONTROL NUMBER
control field	vtls000002781
003 - CONTROL NUMBER IDENTIFIER
control field	MY-PjKIC
005 - DATE AND TIME OF LATEST TRANSACTION
control field	20200206112312.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field	100211s1992 onca 000 0 eng d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number	013923392X
035 ## - SYSTEM CONTROL NUMBER
System control number	013923392X
039 #9 - LEVEL OF BIBLIOGRAPHIC CONTROL AND CODING DETAIL [OBSOLETE]
Level of rules in bibliographic description	201310220916
Level of effort used to assign nonsubject heading access points	norliday
Level of effort used to assign subject headings	201002111739
Level of effort used to assign classification	VLOAD
Level of effort used to assign subject headings	201002111604
Level of effort used to assign classification	VLOAD
--	201002111409
--	VLOAD
090 ## - LOCALLY ASSIGNED LC-TYPE CALL NUMBER (OCLC); LOCAL CALL NUMBER (RLIN)
Classification number (OCLC) (R) ; Classification number, CALL (RLIN) (NR)	658.812 BRO
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name	Brown, Stanley A.,
Dates associated with a name	1946-
245 10 - TITLE STATEMENT
Title	Total quality service :
Remainder of title	how organizations use it to create a competitive advantage /
Statement of responsibility, etc.	Stanley A. Brown.
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc.	Scarborough, Ont. :
Name of publisher, distributor, etc.	Prentice Hall Canada,
Date of publication, distribution, etc.	c1992.
300 ## - PHYSICAL DESCRIPTION
Extent	xii, 258 p. :
Other physical details	ill. ;
Dimensions	24 cm.
591 ## -
--	Donated By Centrepoint Bandar Utama
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element	Customer services
Form subdivision	Case studies.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element	Total quality management
Form subdivision	Case studies.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element	Competition
General subdivision	Case studies.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element	Service industries
General subdivision	Quality control.

Holdings
Withdrawn status	Lost status	Source of classification or shelving scheme	Damaged status	Not for loan	Collection code	Home library	Current library	Shelving location	Cost, normal purchase price	Total Checkouts	Full call number	Barcode	Date last seen	Koha item type
		Dewey Decimal Classification			Open Collection	FIRST CITY UNIVERSITY COLLEGE	FIRST CITY UNIVERSITY COLLEGE	FCUC Library	64.90		658.812 BRO 1992	00011017	03/02/2021	Open Collection