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Customer service : a practical approach / Elaine K. Harris.

By: Material type: TextTextPublication details: Boston : Pearson, c2010.Edition: 5th ed., International edDescription: xiv, 177p. : ill. ; 26 cmISBN:
  • 9780135109311 (International ed.)
  • 0135109310
Subject(s): DDC classification:
  • 658.812 22
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Holdings
Item type Current library Home library Collection Shelving location Call number Status Date due Barcode Item holds
Open Collection Open Collection FIRST CITY UNIVERSITY COLLEGE FIRST CITY UNIVERSITY COLLEGE Open Collection FCUC Library 658.812 HAR 2010 (Browse shelf(Opens below)) Available 00022280
Total holds: 0
Browsing FIRST CITY UNIVERSITY COLLEGE shelves, Shelving location: FCUC Library, Collection: Open Collection Close shelf browser (Hides shelf browser)
658.812 HAR 2001 Harvard business review on customer relationship management. 658.812 HAR 2007 Customer service : 658.812 HAR 2007 Customer service : 658.812 HAR 2010 Customer service : 658.812 HIE 1998 Best practices : 658.812 HIN 1994 Customer-focused quality : 658.812 KAT How To Turn Customer Service Into Customer Sales

Includes index.