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Customer service : a practical approach / Elaine K. Harris.
Material type:
TextPublication details: Upper Saddle River, N.J. : Pearson Prentice Hall, c2007.Edition: 4th edDescription: xvii, 169 p. : ill. ; 26 cmISBN: - 0131989375
| Item type | Current library | Home library | Collection | Shelving location | Call number | Status | Date due | Barcode | Item holds |
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Open Collection
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FIRST CITY UNIVERSITY COLLEGE | FIRST CITY UNIVERSITY COLLEGE | Open Collection | FCUC Library | 658.812 HAR 2007 (Browse shelf(Opens below)) | Available | 00019718 | ||
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Open Collection
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FIRST CITY UNIVERSITY COLLEGE | FIRST CITY UNIVERSITY COLLEGE | Open Collection | FCUC Library | 658.812 HAR 2007 (Browse shelf(Opens below)) | Available | 00019717 |
Total holds: 0
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| 658.812 GUM 2002 Total relationship marketing : | 658.812 GUM 2002 Total relationship marketing : | 658.812 HAR 2001 Harvard business review on customer relationship management. | 658.812 HAR 2007 Customer service : | 658.812 HAR 2007 Customer service : | 658.812 HAR 2010 Customer service : | 658.812 HIE 1998 Best practices : |
Includes glossary and index.
L00395 07/12/07 BUS University Book Store
SJY/002456 07/01/08