How To Turn Customer Service Into Customer Sales (Record no. 6570)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00714nam a2200241 a 4500 |
| 001 - CONTROL NUMBER | |
| control field | vtls000009419 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | MY-PjKIC |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20200206125235.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 100211t1987 000 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 0844231738 |
| 035 ## - SYSTEM CONTROL NUMBER | |
| System control number | 0844231738 |
| 039 #9 - LEVEL OF BIBLIOGRAPHIC CONTROL AND CODING DETAIL [OBSOLETE] | |
| Level of rules in bibliographic description | 201002111604 |
| Level of effort used to assign nonsubject heading access points | VLOAD |
| -- | 201002111437 |
| -- | VLOAD |
| 090 ## - LOCALLY ASSIGNED LC-TYPE CALL NUMBER (OCLC); LOCAL CALL NUMBER (RLIN) | |
| Classification number (OCLC) (R) ; Classification number, CALL (RLIN) (NR) | 658.812 KAT |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Katz, Bernard |
| 245 ## - TITLE STATEMENT | |
| Title | How To Turn Customer Service Into Customer Sales |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Lincolnwood, Ill. |
| Name of publisher, distributor, etc. | NTC Business Books |
| Date of publication, distribution, etc. | 1987 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 168 p.: ill.; 24 cm. |
| 500 ## - GENERAL NOTE | |
| General note | includes index |
| 591 ## - | |
| -- | Donated By Centrepoint Bandar Utama |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Customer relations |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Customer services |
| Withdrawn status | Lost status | Damaged status | Not for loan | Collection code | Home library | Current library | Shelving location | Cost, normal purchase price | Total Checkouts | Full call number | Barcode | Date last seen | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Open Collection | FIRST CITY UNIVERSITY COLLEGE | FIRST CITY UNIVERSITY COLLEGE | FCUC Library | 49.95 | 658.812 KAT | 00011204 | 03/02/2021 | Open Collection |