FutureWork :
Winslow, Charles D.
FutureWork : putting knowledge to work in the knowledge economy / Charles D. Winslow, William L. Bramer. - New York : : Free Press c1994. - ix, 384 p. : ill. ; 25 cm.
Includes bibliographical references (p. 359-368) and index.
Ch. 1. The Performance-Centered Enterprise Ch. 2. Performance Support and Information Technology: From Processing Transactions to Transacting Business Ch. 3. A Performance System in Action Ch. 4. Making Technology Work. Case Example: Eagle Technology Advanced Development. Case Example: Automated Refinery Information System (ARISE) Ch. 5. Satisfying the Customer. Case Example: McCaw Cellular Communications and Rogers Cantel Mobile Communications. Case Example: Bell Atlantic Ch. 6. Turning Information into Knowledge. Case Example: Major Aerospace Industry Company. Case Example: Andersen Windows. Case Example: Connecticut Natural Gas Ch. 7. Attaining and Sustaining Proficiency. Case Example: North West Water. Case Example: Guided Social Simulation (GuSS) Ch. 8. Doing More with Less. Case Example: OMNI Collaboration System. Case Example: AGT Limited Ch. 9. Integrated Performance Support for Everyone. Case Example: Lufthansa Sales Service Terminals. Case Example: The Electronic Shopping Mall Ch. 10. Making Change Work. Case Example: Organization Change Advisor (ORCA) Ch. 11. Learning Organizations and Growth Organizations. Case Example: Andersen Consulting's Knowledge Xchange Knowledge Management System Ch. 12. Working and Living in the Infocosm.
0029354153
Industrial management.
Information technology.
FutureWork : putting knowledge to work in the knowledge economy / Charles D. Winslow, William L. Bramer. - New York : : Free Press c1994. - ix, 384 p. : ill. ; 25 cm.
Includes bibliographical references (p. 359-368) and index.
Ch. 1. The Performance-Centered Enterprise Ch. 2. Performance Support and Information Technology: From Processing Transactions to Transacting Business Ch. 3. A Performance System in Action Ch. 4. Making Technology Work. Case Example: Eagle Technology Advanced Development. Case Example: Automated Refinery Information System (ARISE) Ch. 5. Satisfying the Customer. Case Example: McCaw Cellular Communications and Rogers Cantel Mobile Communications. Case Example: Bell Atlantic Ch. 6. Turning Information into Knowledge. Case Example: Major Aerospace Industry Company. Case Example: Andersen Windows. Case Example: Connecticut Natural Gas Ch. 7. Attaining and Sustaining Proficiency. Case Example: North West Water. Case Example: Guided Social Simulation (GuSS) Ch. 8. Doing More with Less. Case Example: OMNI Collaboration System. Case Example: AGT Limited Ch. 9. Integrated Performance Support for Everyone. Case Example: Lufthansa Sales Service Terminals. Case Example: The Electronic Shopping Mall Ch. 10. Making Change Work. Case Example: Organization Change Advisor (ORCA) Ch. 11. Learning Organizations and Growth Organizations. Case Example: Andersen Consulting's Knowledge Xchange Knowledge Management System Ch. 12. Working and Living in the Infocosm.
0029354153
Industrial management.
Information technology.