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		The service innovation handbook : action-oriented creative thinking for service orgainizations : templates, cases, capabilities / Lucy Kimbell. by Kimbell, Lucy Material type: Text; Format: print ; Literary form: Not fiction Producer: Amsterdam : BIS Publishers, 2014 Other title: Action-oriented creative thinking for service orgainizations. Availability: Items available for loan: FIRST CITY UNIVERSITY COLLEGE (1)Call number: 658.812 KIM 2014. Place hold Add to cart (remove)
		No cover image available A Study On The Relationship Between Customer'S Expectation, Customer'S Perception And Customer Satisfaction Towards The Service Quality Of Public ..... by Chia, Jia Yeen Series: School Of Business Material type: Text; Format: print ; Literary form: Not fiction Publication details: Petaling Jaya, Selangor KBU International College 2009 Availability: Items available for reference: FIRST CITY UNIVERSITY COLLEGE: Not for loan (1)Call number: BA2009-12. Add to cart (remove)
		No cover image available Examine The Relationship Between Kumon Teacher Job Satisfaction By Using Job Characteristic Model And Kumon Student Satisfaction Which Utilise Customer ..... by Loo, Yee Ling Series: School Of Business Material type: Text; Format: print ; Literary form: Not fiction Publication details: Petaling Jaya, Selangor KBU International College 2009 Availability: Items available for reference: FIRST CITY UNIVERSITY COLLEGE: Not for loan (1)Call number: BA2009-22. Add to cart (remove)
		Service quality in leisure and tourism / Christine Williams and John Buswell by Williams, Christine, 1951- [author.] Buswell, John [author.] C.A.B. International [issuing body.] Material type: Text; Format: available online ; Literary form: Not fiction Publisher: Wallingford, Oxfordshire, UK : CABI, 2003Copyright date: ©2003 Online access: Click here to access online Availability: Not available: FIRST CITY UNIVERSITY COLLEGE: e-book (1). Add to cart (remove)
		Knock your socks off selling / Jeffrey Gitomer and Ron Zemke. by Gitomer, Jeffrey, 1946- Zemke, Ron Material type: Text; Format: available online ; Literary form: Not fiction Publication details: New York : AMACOM, �1999 Online access: Click here to access online Availability: No items available. Add to cart (remove)
		Knock your socks off selling / Jeffrey Gitomer and Ron Zemke. by Gitomer, Jeffrey, 1946- Zemke, Ron Material type: Text; Format: available online ; Literary form: Not fiction Publication details: New York : AMACOM, �1999 Online access: Click here to access online Availability: No items available. Add to cart (remove)
		No cover image available Journal of market-focused management [electronic resource]. Material type: Continuing resource; Format: electronic available online ; Type of continuing resource: periodical Publication details: New York : Kluwer Academic Publishers, [1996]-�2004 Online access: Full text available from ABI/INFORM Global: 06/01/1999 to 12/31/2002 Availability: No items available. Add to cart (remove)
		Customer loyalty : : how to earn it, how to keep it / / Jill Griffin. by Griffin, Jill Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : : Lexington Books, , c1995 Availability: Items available for loan: FIRST CITY UNIVERSITY COLLEGE (1)Call number: 658.812 GRI 1995. Place hold Add to cart (remove)
		Managing customer value : creating quality and service that customers can see / Bradley T. Gale with Robert Chapman Wood. by Gale, Bradley T Wood, Robert Chapman Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : Toronto : New York : Free Press ; Maxwell Macmillan Canada ; Maxwell Macmillan International, c1994 Availability: Items available for loan: FIRST CITY UNIVERSITY COLLEGE (1)Call number: 658.812 GAL 1994. Place hold Add to cart (remove)
		Customer-focused quality : what to do on Monday morning / Tom Hinton / Wini Schaeffer. by Hinton, Tom Material type: Text; Format: print ; Literary form: Not fiction Publication details: Englewood Cliffs, N.J. : Prentice Hall, 1994 Availability: Items available for loan: FIRST CITY UNIVERSITY COLLEGE (1)Call number: 658.812 HIN 1994. Place hold Add to cart (remove)
		No cover image available AMA handbook for customer satisfaction / Alan Dutka. by Dutka, Alan American Marketing Association Material type: Text; Format: print ; Literary form: Not fiction Publication details: Lincolnwood, Il. : NTC Business Books, 1994 Availability: Items available for loan: FIRST CITY UNIVERSITY COLLEGE (1)Call number: 658.812 DUT 1994. Place hold Add to cart (remove)
		Turning lost customers into gold : --and the art of achieving zero defections / Joan Koob Cannie. by Cannie, Joan Koob Material type: Text; Format: available online ; Literary form: Not fiction Publication details: New York : AMACOM, �1994 Online access: Click here to access online Availability: No items available. Add to cart (remove)
		No cover image available Journal of consumer satisfaction, dissatisfaction, and complaining behavior [electronic resource] : CS/D & CB. by Consumer Satisfaction, Dissatisfaction, and Complaining Behavior, Inc Source: Business Source Complete. Material type: Continuing resource; Format: electronic available online ; Type of continuing resource: periodical Publication details: Provo, Utah : Consumer Satisfaction, Dissatisfaction, and Complaining Behavior, Inc., �1988-; Las Vegas, NV : University of Nevada, Las Vegas. Other title: CS/D & CB JCS/D & CB JCSDCB Online access: Full text available from ABI/INFORM Global: 01/01/2001 to 01/31/2017 Availability: No items available. Add to cart (remove)

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