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		Local government and market decentralization : experiences in industrialized, developing, and former Eastern bloc countries / edited by Robert J. Bennett. by Bennett, R. J. (Robert John) Material type: Text; Format: available online ; Literary form: Not fiction Publication details: Tokyo : United Nations University Press, �1994 Online access: Click here to access online Availability: No items available. Add to cart (remove)
		Start & run your own profitable service business / / Irving Burstiner. by Burstiner, Irving Material type: Text; Format: print ; Literary form: Not fiction Publication details: Englewood Cliffs, N.J. : : Prentice Hall, , c1993 Availability: Items available for loan: FIRST CITY UNIVERSITY COLLEGE (1)Call number: 658.041 BUR. Place hold Add to cart (remove)
		The management and marketing of services / / Peter Mudie and Angela Cottam. by Mudie, Peter Cottam, Angela Series: Contemporary business series Material type: Text; Format: print ; Literary form: Not fiction Publication details: Oxford : : Butterworth-Heinemann, 1993 Availability: Items available for loan: FIRST CITY UNIVERSITY COLLEGE (1)Call number: 658.8 MUD 1993. Place hold Add to cart (remove)
		Total quality service : how organizations use it to create a competitive advantage / Stanley A. Brown. by Brown, Stanley A, 1946- Material type: Text; Format: print ; Literary form: Not fiction Publication details: Scarborough, Ont. : Prentice Hall Canada, c1992 Availability: Items available for loan: FIRST CITY UNIVERSITY COLLEGE (1)Call number: 658.812 BRO 1992. Place hold Add to cart (remove)
		Delivering quality service : balancing customer perceptions and expectations / Valarie A. Zeithaml, A. Parasuraman, Leonard L. Berry. by Zeithaml, Valarie A Parasuraman, A Berry, Leonard L, 1942- Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : London : Free Press ; Collier Macmillan, c1990 Availability: Items available for loan: FIRST CITY UNIVERSITY COLLEGE (1)Call number: 658.812 ZEI 1990. Place hold Add to cart (remove)
		No cover image available International journal of service industry management [electronic resource]. by MCB University Press Material type: Continuing resource; Format: electronic available online ; Type of continuing resource: periodical Publication details: Bradford, England : MCB University Press ; Bingley, UK : Emerald Group Pub. Other title: Service industry management IJSIM Online access: Full text available from ABI/INFORM Global: 01/01/1992 to 12/31/2008 Availability: No items available. Add to cart (remove)
		No cover image available Managing service quality [electronic resource]. by MCB University Press Material type: Continuing resource; Format: electronic available online ; Type of continuing resource: periodical Publication details: [Bedford] : [IFS Publications], [1990-2014]; [Bradford, England] : MCB University Press ; [ Bingley, UK] : Emerald Group Publishing Limited Online access: Full text available from ABI/INFORM Global: 01/01/1992 to 2013 Availability: No items available. Add to cart (remove)
		Managing innovation : cases from the services industries / Bruce R. Guile and James Brian Quinn, editors. by Guile, Bruce R Quinn, James Brian, 1928-2012 National Academy of Engineering Series: Series on technology and social priorities Material type: Text; Format: available online ; Literary form: Not fiction Publication details: Washington, D.C. : National Academy Press, 1988 Online access: Click here to access online Availability: No items available. Add to cart (remove)
		Managing innovation : cases from the services industries / Bruce R. Guile and James Brian Quinn, editors. by Guile, Bruce R Quinn, James Brian, 1928-2012 National Academy of Engineering Series: Series on technology and social priorities Material type: Text; Format: available online ; Literary form: Not fiction Publication details: Washington, D.C. : National Academy Press, 1988 Online access: Click here to access online Availability: No items available. Add to cart (remove)
		Technology in services : policies for growth, trade, and employment / Bruce R. Guile and James Brian Quinn, editors. by Guile, Bruce R Quinn, James Brian, 1928-2012 National Academy of Engineering Series: Series on technology and social priorities Material type: Text; Format: available online ; Literary form: Not fiction Publication details: Washington, D.C. : National Academy Press, 1988 Online access: Click here to access online Availability: No items available. Add to cart (remove)
		Technology in services : policies for growth, trade, and employment / Bruce R. Guile and James Brian Quinn, editors. by Guile, Bruce R Quinn, James Brian, 1928-2012 National Academy of Engineering Series: Series on technology and social priorities Material type: Text; Format: available online ; Literary form: Not fiction Publication details: Washington, D.C. : National Academy Press, 1988 Online access: Click here to access online Availability: No items available. Add to cart (remove)
		No cover image available Journal of services marketing [electronic resource]. Material type: Continuing resource; Format: electronic available online Publication details: Bradford, West Yorkshire, England : EMERALD Online access: Full text available from ABI/INFORM Global: 07/01/1987 to 1 year ago Availability: No items available. Add to cart (remove)
		Profitable service marketing / Eugene M. Johnson, Eberhard E. Scheuing, Kathleen A. Gaida. by Johnson, Eugene M Scheuing, Eberhard E. (Eberhard Eugen), 1939- Gaida, Kathleen A Material type: Text; Format: print ; Literary form: Not fiction Publication details: Homewood, Ill. : Dow Jones-Irwin, c1986 Availability: Items available for loan: FIRST CITY UNIVERSITY COLLEGE (1)Call number: 658.8 JOH 1986. Place hold Add to cart (remove)
		No cover image available Journal of professional services marketing [electronic resource]. Material type: Continuing resource; Format: electronic available online ; Type of continuing resource: periodical Publication details: New York, N.Y. : Haworth Press, -[2000] Online access: Full text available from ABI/INFORM Global: 01/01/1995 to 01/31/1998 Availability: No items available. Add to cart (remove)
		No cover image available The Service industries journal [electronic resource]. Material type: Continuing resource; Format: electronic available online ; Type of continuing resource: periodical Publication details: London : Frank Cass & Co., 1983-; Routledge, Francis & Taylor Other title: Services industries journal Service industry journal Services industry journal Online access: Full text available from ABI/INFORM Global: 01/01/1987 to 01/31/2002 Availability: No items available. Add to cart (remove)
		Practical applications to service tax act 2018 / Choong Kwai Fatt. by Choong, Kwai Fatt, 1965- Material type: Text; Format: print ; Literary form: Not fiction Publication details: Kuala Lumpur : Infoworld, ©2018 Availability: Items available for loan: FIRST CITY UNIVERSITY COLLEGE (1)Call number: 336.20 CHO. Place hold Add to cart (remove)
		Service management : operations, strategy, information technology / Sanjeev Bordoloi, James A. Fitzsimmons, Mona J. Fitzsimmons. by Bordoloi, Sanjeev [Author] Fitzsimmons, James A [Author] Fitzsimmons, Mona J [Author] Edition: Ninth edition. Publication details: New York : McGraw-Hill Publications, c2019 Availability: Items available for loan: FIRST CITY UNIVERSITY COLLEGE (1)Call number: 658 BOR 2019. Place hold Add to cart (remove)

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