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ASQ World Conference on Quality and Improvement proceedings [electronic resource]. by
  • World Conference on Quality and Improvement
  • American Society for Quality
Material type: Continuing resource Continuing resource; Format: electronic available online remote
Publication details: Milwaukee, Wis. : American Society for Quality, �2005
Other title:
  • World Conference on Quality and Improvement proceedings
Availability: No items available.

Services marketing and management / Audrey Gilmore. by
  • Gilmore, Audrey
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: London ; Thousand Oaks, Calif. : Sage Publications, 2003
Availability: Items available for loan: FIRST CITY UNIVERSITY COLLEGE (1)Call number: 658.8 GIL 2003.

Services marketing in Asia : managing people, technology and strategy / Christopher Lovelock, Jochen Wirtz and Hean Tat Keh. by
  • Lovelock, Christopher H
  • Wirtz, Jochen
  • Keh, Hean Tat
  • Wirtz, Jochen. Primula Parkroyal Hotel : marketing a business and resort : hotel in Malaysia
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Singapore : Prentice Hall, 2002
Availability: Items available for loan: FIRST CITY UNIVERSITY COLLEGE (1)Call number: 658.8 LOV 2002.

Service management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons. by
  • Fitzsimmons, James A
  • Fitzsimmons, Mona J
Edition: 3rd ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : McGraw-Hill, c2001
Availability: Items available for loan: FIRST CITY UNIVERSITY COLLEGE (4)Call number: 658 FIT, ...

Services marketing : people, technology, strategy / Christopher Lovelock. by
  • Lovelock, Christopher H
Edition: 4th ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Upper Saddle River, N.J. : Prentice Hall, 2001
Availability: Items available for loan: FIRST CITY UNIVERSITY COLLEGE (1)Call number: 658.8 LOV 2001.

Journal of services research [electronic resource]. by
  • Institute for International Management and Technology (Gurgaon, India)
Material type: Continuing resource Continuing resource; Format: electronic available online remote; Type of continuing resource: periodical
Publication details: Gurgaon : Institute for International Management and Technology, 2001-
Other title:
  • JSR
Availability: No items available.

Journal of services research [electronic resource]. by
  • Institute for International Management and Technology (Gurgaon, India)
Material type: Continuing resource Continuing resource; Format: electronic available online remote; Type of continuing resource: periodical
Publication details: Gurgaon : Institute for International Management and Technology, 2001-
Other title:
  • JSR
Availability: No items available.

Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner. by
  • Zeithaml, Valarie A
  • Bitner, Mary Jo
Edition: 2nd ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Boston : Irwin/McGraw-Hill, c2000
Availability: Items available for loan: FIRST CITY UNIVERSITY COLLEGE (1)Call number: 658.8 ZEI 2000.

Marketing a service for profit : a practical guide to key service marketing concepts / Greg Clarke. by
  • Clarke, Greg
Series: Marketing in action series
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: London ; Dover, N.H. : Kogan Page, 2000
Availability: Items available for loan: FIRST CITY UNIVERSITY COLLEGE (1)Call number: 658.8 CLA 2000.

Manufacturing & service operations management [electronic resource]. by
  • Institute for Operations Research and the Management Sciences
Material type: Continuing resource Continuing resource; Format: electronic available online remote; Type of continuing resource: periodical
Publication details: [Linthicum, Md.] : INFORMS, 1999-
Other title:
  • Manufacturing and service operations management
  • Manufacturing & service operations mgmt
  • M & SOM
Availability: No items available.

Service management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons. by
  • Fitzsimmons, James A
  • Fitzsimmons, Mona J
  • Fitzsimmons, James A. Service management for competitive advantage
Edition: 2nd ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Boston : McGraw-Hill, c1998
Availability: Items available for loan: FIRST CITY UNIVERSITY COLLEGE (1)Call number: 658 FIT.

Principles of services marketing / Adrian Palmer. by
  • Palmer, Adrian
Edition: 2nd ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : McGraw-Hill, 1998
Availability: Items available for loan: FIRST CITY UNIVERSITY COLLEGE (4)Call number: 658.8 PAL 1998, ...

Journal of service research [electronic resource].
Material type: Continuing resource Continuing resource; Format: electronic available online remote; Type of continuing resource: periodical
Publication details: [Thousand Oaks, Calif.] : Sage Publications
Availability: No items available.

Changing roles of state intervention in services in an era of open international markets / edited by Yair Aharoni. by
  • Aharoni, Yair
Series: SUNY series in international management
Material type: Text Text; Format: available online remote; Literary form: Not fiction
Publication details: Albany : State University of New York Press, �1997
Availability: No items available.

Service operations management / Roger W. Schmenner. by
  • Schmenner, Roger W, 1947-
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Englewood Cliffs, N.J. : Prentice Hall, c1995
Availability: Items available for loan: FIRST CITY UNIVERSITY COLLEGE (1)Call number: 658 SCH 1995.

Underhood service [electronic resource].
Material type: Continuing resource Continuing resource; Format: electronic available online remote; Type of continuing resource: periodical
Publication details: Akron, Ohio : Babcox Publications, �1995-
Availability: No items available.

From combines to computers : rural services and development in the age of information technology / Amy K. Glasmeier and Marie Howland. by
  • Glasmeier, Amy
  • Howland, Marie, 1950-
Series: SUNY series, the new inequalities
Material type: Text Text; Format: available online remote; Literary form: Not fiction
Publication details: Albany : State University of New York Press, �1995
Availability: No items available.

Underhood service [electronic resource].
Material type: Continuing resource Continuing resource; Format: electronic available online remote; Type of continuing resource: periodical
Publication details: Akron, Ohio : Babcox Publications, �1995-
Availability: No items available.

Information technology in the service society : a twenty-first century lever / Committee to Study the Impact of Information Technology on the Performance of Service Activities ; Computer Science and Telecommunications Board ; Commission on Physical Sciences, Mathematics, and Applications, National Research Council. by
  • National Research Council (U.S.). Committee to Study the Impact of Information Technology on the Performance of Service Activities
  • National Research Council (U.S.). Computer Science and Telecommunications Board
  • National Research Council (U.S.). Commission on Physical Sciences, Mathematics, and Applications
Material type: Text Text; Format: available online remote; Literary form: Not fiction
Publication details: Washington, D.C. : National Academy Press, 1994
Availability: No items available.

Local government and market decentralization : experiences in industrialized, developing, and former Eastern bloc countries / edited by Robert J. Bennett. by
  • Bennett, R. J. (Robert John)
Material type: Text Text; Format: available online remote; Literary form: Not fiction
Publication details: Tokyo : United Nations University Press, �1994
Availability: No items available.

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