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		Customer service : a practical approach / Elaine K. Harris. by Harris, Elaine K Edition: 4th ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Upper Saddle River, N.J. : Pearson Prentice Hall, c2007 Availability: Items available for loan: FIRST CITY UNIVERSITY COLLEGE (2)Call number: 658.812 HAR 2007, ... Place hold Add to cart (remove)
		No cover image available Service business [electronic resource]. Material type: Continuing resource; Format: electronic available online ; Type of continuing resource: periodical Publication details: Berlin [Germany] ; Heidelberg [Germany] : Springer Online access: Full text available from ABI/INFORM Global: 03/01/2007 to 1 year ago Availability: No items available. Add to cart (remove)
		Service is front stage : positioning services for value advantage / by James Teboul. by Teboul, James, 1940- Series: INSEAD business press Material type: Text; Format: print ; Literary form: Not fiction Publication details: Hampshire [England] ; New York : Palgrave Macmillan, 2006 Online access: Contributor biographical information Publisher description Table of contents only Availability: Items available for loan: FIRST CITY UNIVERSITY COLLEGE (1)Call number: 658.812 TEB 2006. Place hold Add to cart (remove)
		No cover image available Journal of database marketing & customer strategy management [electronic resource]. Material type: Continuing resource; Format: electronic available online ; Type of continuing resource: periodical Publication details: London : Henry Stewart Publications, 2003- Other title: Journal of database marketing and customer strategy management Online access: Full text available from ABI/INFORM Global: 09/01/2003 to 12/31/2012 Availability: No items available. Add to cart (remove)
		No cover image available Journal of database marketing & customer strategy management [electronic resource]. Material type: Continuing resource; Format: electronic available online ; Type of continuing resource: periodical Publication details: London : Henry Stewart Publications, 2003- Other title: Journal of database marketing and customer strategy management Online access: Full text available from ABI/INFORM Global: 09/01/2003 to 12/31/2012 Availability: No items available. Add to cart (remove)
		Data mining cookbook : modeling data for marketing, risk and customer relationship management / Olivia Parr Rud. by Rud, Olivia Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : Wiley, c2001 Availability: Items available for loan: FIRST CITY UNIVERSITY COLLEGE (3)Call number: 005.74 RUD, ... Place hold Add to cart (remove)
		E-customer : customers just got faster and smarter. Catch up / Max McKeown. by Mckeown, Max Material type: Text; Format: print ; Literary form: Not fiction Publication details: Harlow : Financial Times/Prentice Hall, 2001 Availability: Items available for loan: FIRST CITY UNIVERSITY COLLEGE (1)Call number: 658.812 MCK 2001. Place hold Add to cart (remove)
		Customer service on the Internet : building relationships, increasing loyalty, and staying competitive / Jim Sterne. by Sterne, Jim, 1955- Edition: 2nd ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : John Wiley, 2000 Availability: Items available for loan: FIRST CITY UNIVERSITY COLLEGE (1)Call number: 658.812 STE 2000. Place hold Add to cart (remove)
		Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner. by Zeithaml, Valarie A Bitner, Mary Jo Edition: 2nd ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston : Irwin/McGraw-Hill, c2000 Availability: Items available for loan: FIRST CITY UNIVERSITY COLLEGE (1)Call number: 658.8 ZEI 2000. Place hold Add to cart (remove)
		Knock your socks off service recovery / Ron Zemke, Chip R. Bell. by Zemke, Ron Bell, Chip R Material type: Text; Format: available online ; Literary form: Not fiction Publication details: New York : AMACOM, �2000 Online access: Click here to access online Availability: No items available. Add to cart (remove)
		Knock your socks off service recovery / Ron Zemke, Chip R. Bell. by Zemke, Ron Bell, Chip R Material type: Text; Format: available online ; Literary form: Not fiction Publication details: New York : AMACOM, �2000 Online access: Click here to access online Availability: No items available. Add to cart (remove)
		Emotional value : creating strong bonds with your customers / Janelle Barlow and Dianna Maul ; foreword by Michael Edwardson. by Barlow, Janelle, 1943- Maul, Dianna, 1950- Material type: Text; Format: available online ; Literary form: Not fiction Publication details: San Francisco, CA : Berrett-Koehler Publishers, �2000 Online access: Click here to access online Availability: No items available. Add to cart (remove)
		Emotional value : creating strong bonds with your customers / Janelle Barlow and Dianna Maul ; foreword by Michael Edwardson. by Barlow, Janelle, 1943- Maul, Dianna, 1950- Material type: Text; Format: available online ; Literary form: Not fiction Publication details: San Francisco, CA : Berrett-Koehler Publishers, �2000 Online access: Click here to access online Availability: No items available. Add to cart (remove)
		Relationship marketing for competitive advantage : winning and keeping customers / Adrian Payne ... [et al.]. by Payne, Adrian Material type: Text; Format: print ; Literary form: Not fiction Publication details: Jordan Hill, Oxford : Butterworth Heinemann, 1999 Availability: Items available for loan: FIRST CITY UNIVERSITY COLLEGE (3)Call number: 658.812 REL 1995, ... Place hold Add to cart (remove)
		Knock your socks off selling / Jeffrey Gitomer and Ron Zemke. by Gitomer, Jeffrey, 1946- Zemke, Ron Material type: Text; Format: available online ; Literary form: Not fiction Publication details: New York : AMACOM, �1999 Online access: Click here to access online Availability: No items available. Add to cart (remove)
		Knock your socks off selling / Jeffrey Gitomer and Ron Zemke. by Gitomer, Jeffrey, 1946- Zemke, Ron Material type: Text; Format: available online ; Literary form: Not fiction Publication details: New York : AMACOM, �1999 Online access: Click here to access online Availability: No items available. Add to cart (remove)
		Introduction to information-based high-tech services / Eric Viardot. by Viardot, Eric Series: Artech House technology management library Material type: Text; Format: available online ; Literary form: Not fiction Language: English Summary language: English Publication details: Boston : Artech House, �1999 Online access: Click here to access online Availability: No items available. Add to cart (remove)
		Introduction to information-based high-tech services / Eric Viardot. by Viardot, Eric Series: Artech House technology management library Material type: Text; Format: available online ; Literary form: Not fiction Language: English Summary language: English Publication details: Boston : Artech House, �1999 Online access: Click here to access online Availability: No items available. Add to cart (remove)
		Best practices : building your business with customer-focused solutions / Robert Hiebeler, Thomas B. Kelly, and Charles Ketteman. by Hiebeler, Robert Kelly, Thomas (Thomas B.) Ketteman, Charles Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : Simon & Schuster, 1998 Availability: Items available for loan: FIRST CITY UNIVERSITY COLLEGE (1)Call number: 658.812 HIE 1998. Place hold Add to cart (remove)
		No cover image available Journal of service research [electronic resource]. Material type: Continuing resource; Format: electronic available online ; Type of continuing resource: periodical Publication details: [Thousand Oaks, Calif.] : Sage Publications Online access: Full text available from ABI/INFORM Global: 02/01/2000 to 11/30/2007 Availability: No items available. Add to cart (remove)

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Your search returned 77 results.