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Service management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons.
Material type:
TextPublication details: Boston : McGraw-Hill, c1998.Edition: 2nd edDescription: xxvi, 613 p. : ill. ; 25 cmISBN: - 0071157093 (pbk.)
- 658 21
| Item type | Current library | Home library | Collection | Shelving location | Call number | Status | Date due | Barcode | Item holds |
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Open Collection
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FIRST CITY UNIVERSITY COLLEGE | FIRST CITY UNIVERSITY COLLEGE | Open Collection | FCUC Library | 658 FIT (Browse shelf(Opens below)) | Available | 00011711 |
Total holds: 0
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| 658 ERS Business management / | 658 ERS Business management / | 658 ERS Business management / | 658 FIT Service management : | 658 FIT Service management : | 658 FIT Service management : | 658 GAB Management |
Updated ed. of: Service management for competitive advantage. 1994.
Includes bibliographical references and index.