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Sending your government a message : e-mail communication between citizens and government / C. Richard Neu, Robert H. Anderson, Tora K. Bikson.

By: Contributor(s): Material type: TextTextPublication details: Santa Monica, CA : RAND, 1999.Description: 1 online resource (xxx, 200 pages) : illustrationsContent type:
  • text
Media type:
  • computer
Carrier type:
  • online resource
ISBN:
  • 0585360642
  • 9780585360645
  • 9780833043467
  • 0833043463
  • 9780833027542
  • 0833027549
Subject(s): Genre/Form: Additional physical formats: Print version:: Sending your government a message.DDC classification:
  • 384.3/4 21
LOC classification:
  • JK468.T4 N48 1999
Online resources:
Contents:
Chapter One. Introduction. An Unfinished Revolution. Why E-Mail?. Why Not E-Mail. A Special Role for Government?. The Plan of This Report -- Chapter Two. The Medium and The Messages: Noteworthy Features. Message Types. Survey of Official State Uses of E-Mail. Discussion -- Chapter Three. Case Study: The Health Care Financing Administration and The Medicare Program. Communications with Health-Care Providers. Communications with Medicare Beneficiaries. Opportunities to Use E-Mail. Implementation Opportunities and Challenges. A Way Forward -- Chapter Four. Case Study: California's Employment Development Department and Its Unemployment Insurance Program. Study Procedures. Background and Pressures for Change. Communications Related to UI Claims. Opportunities to Use E-Mail. Implementation Prospects and Challenges -- Chapter Five. Security and Related Technical Issues. Need for Secure Communication. Elements of Secure Communication. Public Key Encryption and Infrastructure. Some Security-Related Issues to Be Resolved. Getting from Here to There -- Chapter Six. Citizens, Computers, and Connectivity: A Review of Trends. Reviewing Current Trends. Conclusions -- Chapter Seven. Conclusions, Observations, and Recommendations. The Case for E-Mail. Some Operational Concerns. Reaching the "Unwired". Government's Role -- Appendix. A. Additional Information on Citizens, Computers, and Connectivity. B. Where to Contact the Government.
Action note:
  • digitized 2010 committed to preserve
Summary: In 1995, RAND published a book exploring the feasibility and societal implications of providing "universal" access to electronic mail within the United States (Robert H. Anderson et al., Universal Access to E-Mail: Feasibility and Societal Implications, MR-650-MF). Among the nine policy conclusions and recommendations in that report were these: It is critical that electronic mail be a basic service in a national information infrastructure; it is important to reduce the increasing gaps in access to basic electronic information services, specifically, access to electronic mail services; there are no fundamental technical barriers to providing universal access to electronic mail services. This book explores the possibility for expanded citizen-government personalized electronic communication. Of particular interest are interactions between government agencies and individual citizens--interactions involving personal information, iterated communications between an individual and a government agency, and the use of a personal electronic mailbox for the individual. It provides an informal survey of current state uses of such communication, supplemented by two case studies of potential use. It also uses 1997 Current Population Survey data to update the electronic access trends in the United States that were highlighted in the 1995 study.
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Includes bibliographical references.

Chapter One. Introduction. An Unfinished Revolution. Why E-Mail?. Why Not E-Mail. A Special Role for Government?. The Plan of This Report -- Chapter Two. The Medium and The Messages: Noteworthy Features. Message Types. Survey of Official State Uses of E-Mail. Discussion -- Chapter Three. Case Study: The Health Care Financing Administration and The Medicare Program. Communications with Health-Care Providers. Communications with Medicare Beneficiaries. Opportunities to Use E-Mail. Implementation Opportunities and Challenges. A Way Forward -- Chapter Four. Case Study: California's Employment Development Department and Its Unemployment Insurance Program. Study Procedures. Background and Pressures for Change. Communications Related to UI Claims. Opportunities to Use E-Mail. Implementation Prospects and Challenges -- Chapter Five. Security and Related Technical Issues. Need for Secure Communication. Elements of Secure Communication. Public Key Encryption and Infrastructure. Some Security-Related Issues to Be Resolved. Getting from Here to There -- Chapter Six. Citizens, Computers, and Connectivity: A Review of Trends. Reviewing Current Trends. Conclusions -- Chapter Seven. Conclusions, Observations, and Recommendations. The Case for E-Mail. Some Operational Concerns. Reaching the "Unwired". Government's Role -- Appendix. A. Additional Information on Citizens, Computers, and Connectivity. B. Where to Contact the Government.

In 1995, RAND published a book exploring the feasibility and societal implications of providing "universal" access to electronic mail within the United States (Robert H. Anderson et al., Universal Access to E-Mail: Feasibility and Societal Implications, MR-650-MF). Among the nine policy conclusions and recommendations in that report were these: It is critical that electronic mail be a basic service in a national information infrastructure; it is important to reduce the increasing gaps in access to basic electronic information services, specifically, access to electronic mail services; there are no fundamental technical barriers to providing universal access to electronic mail services. This book explores the possibility for expanded citizen-government personalized electronic communication. Of particular interest are interactions between government agencies and individual citizens--interactions involving personal information, iterated communications between an individual and a government agency, and the use of a personal electronic mailbox for the individual. It provides an informal survey of current state uses of such communication, supplemented by two case studies of potential use. It also uses 1997 Current Population Survey data to update the electronic access trends in the United States that were highlighted in the 1995 study.

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English.

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