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Kaizen strategies for customer care : : how to create a powerful customer-care program-- and make it work / / Patricia Wellington.

By:

Wellington, Patricia

Material type: Text

Text

TextPublication details: London : : Pitman, 1995.Description: xv, 239 p. : : ill. ; ; 24 cmISBN:

027361472X

Subject(s):

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Holdings ( 1 )
Title notes ( 2 )

Holdings
Item type	Current library	Home library	Collection	Shelving location	Call number	Status	Date due	Barcode	Item holds
Open Collection	FIRST CITY UNIVERSITY COLLEGE	FIRST CITY UNIVERSITY COLLEGE	Open Collection	FCUC Library	658.812 WEL 1995 (Browse shelf(Opens below))	Available		00009623

Total holds: 0

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Previous	658.812 SEW 1990 Customers for life :	658.812 STE 2000 Customer service on the Internet :	658.812 TEB 2006 Service is front stage :	658.812 WEL 1995 Kaizen strategies for customer care :	658.812 WIL 1994 Stop Selling Start Partnering	658.812 WIL 1994 Stop selling, start partnering :	658.812 WOO 2000 Cim Workbook: Customer Communications In Marketing 2000-2001	Next

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