How customers think : essential insights into the mind of the market / Gerald Zaltman.
Material type: TextPublication details: Boston, Mass. : Harvard Business School Press, c2003.Description: 323 p. : illISBN:- 9781578518265
Item type | Current library | Home library | Collection | Shelving location | Call number | Status | Date due | Barcode | Item holds |
---|---|---|---|---|---|---|---|---|---|
Open Collection | FIRST CITY UNIVERSITY COLLEGE | FIRST CITY UNIVERSITY COLLEGE | Open Collection | FCUC Library | 658.8342 ZAL 2003 (Browse shelf(Opens below)) | Available | 00020633 |
Includes bibliographical references and index.
A voyage from the familiar -- A voyage to new frontiers -- Illuminating the mind : consumers' cognitive unconscious -- Interviewing the mind/brain. pt. a: Metaphor elicitation : appendix -- Interviewing the mind/brain, ptn b: Latency response and neuroimaging -- Come to think of it -- Reading the mind of the market : using consensus maps -- Memory's fragile power -- Metaphors, memory, and stories -- Stories, brand, and identity -- Crowbars for creative thinking -- Quality questions beget quality answers -- Launching a new mind-set.
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SJY/004170 10/03/09