Strategic benchmarking : how to rate your company's performance against the world's best / Gregory H. Watson.

By:

Watson, Gregory H

Material type: Text

TextPublication details: New York : J. Wiley and Sons, c1993.Description: x, 269 p. : ill. ; 24 cmISBN:

0471586005

Subject(s):

Summary: Something fascinating is happening in American business. As global competition heats up, businesses are reexamining their operations, reassessing traditional methods, and learning important and profitable lessons from each other. Called "benchmarking," this process has emerged as a powerful new trend across a broad spectrum of American industry. As a quality executive with Xerox - and as one of the pioneers of the benchmarking movement - Greg Watson has firsthand knowledge of how this technique can improve a company's overall performance and competitiveness. And in Strategic Benchmarking, he shares that insight to offer business professionals invaluable advice on improving company performance at every level. After beginning with an in-depth discussion of benchmarking fundamentals, Strategic Benchmarking puts this revolutionary technique into action. A series of case studies from Hewlett-Packard, Ford, General Motors, and Xerox demonstrate benchmarking techniques in a variety of applications. Supplementary examples from both service industries and trade associations demonstrate benchmarking's potential applications in a variety of industries. Appendixes provide material to assist professionals in integrating benchmarking techniques into their own corporate strategies: the International Benchmarking Clearinghouse's (IBC) Benchmarking Code of Conduct; the American Productivity and Quality Center's (APQC) Benchmarking Recognition Award Criteria; sample benchmarking procedures; and more. Through its wealth of practical applications, Strategic Benchmarking goes beyond the nuts and bolts of the process to show managers how to turn benchmarking techniques into competitiveness and big productivity payoffs. It is an invaluable guide for managers who want to use benchmarking not just to survive today's turbulent business environment, but to realize long-term business growth.

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Holdings ( 1 )
Title notes ( 3 )

Holdings
Item type	Current library	Home library	Collection	Shelving location	Call number	Status	Date due	Barcode	Item holds
Open Collection	FIRST CITY UNIVERSITY COLLEGE	FIRST CITY UNIVERSITY COLLEGE	Open Collection	FCUC Library	658.4012 WAT 1993 (Browse shelf(Opens below))	Available		00012202

Total holds: 0

"Published simultaneously in Canada"--T.p. verso.

Includes bibliographical references (p. 251-258) and index.

Something fascinating is happening in American business. As global competition heats up, businesses are reexamining their operations, reassessing traditional methods, and learning important and profitable lessons from each other. Called "benchmarking," this process has emerged as a powerful new trend across a broad spectrum of American industry. As a quality executive with Xerox - and as one of the pioneers of the benchmarking movement - Greg Watson has firsthand knowledge of how this technique can improve a company's overall performance and competitiveness. And in Strategic Benchmarking, he shares that insight to offer business professionals invaluable advice on improving company performance at every level. After beginning with an in-depth discussion of benchmarking fundamentals, Strategic Benchmarking puts this revolutionary technique into action. A series of case studies from Hewlett-Packard, Ford, General Motors, and Xerox demonstrate benchmarking techniques in a variety of applications. Supplementary examples from both service industries and trade associations demonstrate benchmarking's potential applications in a variety of industries. Appendixes provide material to assist professionals in integrating benchmarking techniques into their own corporate strategies: the International Benchmarking Clearinghouse's (IBC) Benchmarking Code of Conduct; the American Productivity and Quality Center's (APQC) Benchmarking Recognition Award Criteria; sample benchmarking procedures; and more. Through its wealth of practical applications, Strategic Benchmarking goes beyond the nuts and bolts of the process to show managers how to turn benchmarking techniques into competitiveness and big productivity payoffs. It is an invaluable guide for managers who want to use benchmarking not just to survive today's turbulent business environment, but to realize long-term business growth.