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A Study On The Relationship Between Customer'S Expectation, Customer'S Perception And Customer Satisfaction Towards The Service Quality Of Public .....

By: Material type: TextTextSeries: School Of BusinessPublication details: Petaling Jaya, Selangor KBU International College 2009Description: 83 p.: ill.; 30 cmISBN:
  • ISBN002218
Subject(s): DDC classification:
  • 658.812 CHI
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