MARC details
| 000 -LEADER |
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| fixed length control field |
01824nam a2200265 a 4500 |
| 001 - CONTROL NUMBER |
|---|
| control field |
vtls000005956 |
| 003 - CONTROL NUMBER IDENTIFIER |
|---|
| control field |
MY-PjKIC |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20200206145020.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
100211t1995 000 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
0471584967 |
| 035 ## - SYSTEM CONTROL NUMBER |
|---|
| System control number |
0471584967 |
| 039 #9 - LEVEL OF BIBLIOGRAPHIC CONTROL AND CODING DETAIL [OBSOLETE] |
|---|
| Level of rules in bibliographic description |
201412100933 |
| Level of effort used to assign nonsubject heading access points |
faridah7 |
| Level of effort used to assign subject headings |
201002111747 |
| Level of effort used to assign classification |
VLOAD |
| Level of effort used to assign subject headings |
201002111603 |
| Level of effort used to assign classification |
VLOAD |
| -- |
201002111422 |
| -- |
VLOAD |
| 090 ## - LOCALLY ASSIGNED LC-TYPE CALL NUMBER (OCLC); LOCAL CALL NUMBER (RLIN) |
|---|
| Classification number (OCLC) (R) ; Classification number, CALL (RLIN) (NR) |
658.8 SPE |
| 100 10 - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Spector, Robert, |
| Dates associated with a name |
, 1947- |
| 245 14 - TITLE STATEMENT |
|---|
| Title |
The Nordstrom way : |
| Remainder of title |
the inside story of America's # 1 customer service company / |
| Statement of responsibility, etc. |
Robert Spector, Patrick D. McCarthy. |
| 260 0# - PUBLICATION, DISTRIBUTION, ETC. |
|---|
| Place of publication, distribution, etc. |
New York : |
| Name of publisher, distributor, etc. |
Wiley, |
| Date of publication, distribution, etc. |
c1995. |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
ix, 244 p. ; |
| Dimensions |
22 cm. |
| 500 ## - GENERAL NOTE |
|---|
| General note |
Includes index. |
| 520 ## - SUMMARY, ETC. |
|---|
| Summary, etc. |
Coauthored by top Nordstrom salesman Patrick McCarthy and based on veteran journalist Robert Spector's exclusive, in-depth interviews with the Nordstrom family, senior executives, directors, and salespeople, The Nordstrom Way offers the first inside, uncensored book about this much admired - and much feared - retail powerhouse. Working at Nordstrom is not for everyone. The authors describe a hotly competitive "Darwinian" culture where 35,000 employees are given freedom to either think and act like entrepreneurs or pass into extinction. In the course of their analysis, the authors isolate practical lessons that readers can apply to both their professional and personal lives, including becoming "other-centered" rather than "self-centered," valuing the nobility of service, finding and bonding with customers, serving and keeping those customers, and giving frontline people the freedom to make decisions. |
| 591 ## - |
|---|
| -- |
Donated By Centrepoint Bandar Utama |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Customer services |
| Geographic subdivision |
United States. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Department stores |
| Geographic subdivision |
United States. |
| 700 10 - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
McCarthy, Patrick D. |