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The Nordstrom way : (Record no. 13426)

MARC details
000 -LEADER
fixed length control field 01824nam a2200265 a 4500
001 - CONTROL NUMBER
control field vtls000005956
003 - CONTROL NUMBER IDENTIFIER
control field MY-PjKIC
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20200206145020.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 100211t1995 000 0 eng d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 0471584967
035 ## - SYSTEM CONTROL NUMBER
System control number 0471584967
039 #9 - LEVEL OF BIBLIOGRAPHIC CONTROL AND CODING DETAIL [OBSOLETE]
Level of rules in bibliographic description 201412100933
Level of effort used to assign nonsubject heading access points faridah7
Level of effort used to assign subject headings 201002111747
Level of effort used to assign classification VLOAD
Level of effort used to assign subject headings 201002111603
Level of effort used to assign classification VLOAD
-- 201002111422
-- VLOAD
090 ## - LOCALLY ASSIGNED LC-TYPE CALL NUMBER (OCLC); LOCAL CALL NUMBER (RLIN)
Classification number (OCLC) (R) ; Classification number, CALL (RLIN) (NR) 658.8 SPE
100 10 - MAIN ENTRY--PERSONAL NAME
Personal name Spector, Robert,
Dates associated with a name , 1947-
245 14 - TITLE STATEMENT
Title The Nordstrom way :
Remainder of title the inside story of America's # 1 customer service company /​
Statement of responsibility, etc. Robert Spector, Patrick D. McCarthy.
260 0# - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. New York :
Name of publisher, distributor, etc. Wiley,
Date of publication, distribution, etc. c1995.
300 ## - PHYSICAL DESCRIPTION
Extent ix, 244 p. ;
Dimensions 22 cm.
500 ## - GENERAL NOTE
General note Includes index.
520 ## - SUMMARY, ETC.
Summary, etc. Coauthored by top Nordstrom salesman Patrick McCarthy and based on veteran journalist Robert Spector's exclusive, in-depth interviews with the Nordstrom family, senior executives, directors, and salespeople, The Nordstrom Way offers the first inside, uncensored book about this much admired - and much feared - retail powerhouse. Working at Nordstrom is not for everyone. The authors describe a hotly competitive "Darwinian" culture where 35,000 employees are given freedom to either think and act like entrepreneurs or pass into extinction. In the course of their analysis, the authors isolate practical lessons that readers can apply to both their professional and personal lives, including becoming "other-centered" rather than "self-centered," valuing the nobility of service, finding and bonding with customers, serving and keeping those customers, and giving frontline people the freedom to make decisions.
591 ## -
-- Donated By Centrepoint Bandar Utama
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer services
Geographic subdivision United States.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Department stores
Geographic subdivision United States.
700 10 - ADDED ENTRY--PERSONAL NAME
Personal name McCarthy, Patrick D.
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Collection code Home library Current library Shelving location Cost, normal purchase price Total Checkouts Full call number Barcode Date last seen Koha item type
    Dewey Decimal Classification     Open Collection FIRST CITY UNIVERSITY COLLEGE FIRST CITY UNIVERSITY COLLEGE FCUC Library 32.35   658.8 SPE 1995 00011221 03/02/2021 Open Collection