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The myths of Japanese quality / (Record no. 13153)

MARC details
000 -LEADER
fixed length control field	02469cam a2200301 a 4500
001 - CONTROL NUMBER
control field	vtls000002148
003 - CONTROL NUMBER IDENTIFIER
control field	MY-PjKIC
005 - DATE AND TIME OF LATEST TRANSACTION
control field	20200206144702.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field	100211s1995 njua b 001 0 eng
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number	0131808036
035 ## - SYSTEM CONTROL NUMBER
System control number	0131808036
039 #9 - LEVEL OF BIBLIOGRAPHIC CONTROL AND CODING DETAIL [OBSOLETE]
Level of rules in bibliographic description	201201110914
Level of effort used to assign nonsubject heading access points	norliday
Level of effort used to assign subject headings	201002111736
Level of effort used to assign classification	VLOAD
Level of effort used to assign subject headings	201002111603
Level of effort used to assign classification	VLOAD
--	201002111406
--	VLOAD
082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number	658.5620952
Edition number	20
090 ## - LOCALLY ASSIGNED LC-TYPE CALL NUMBER (OCLC); LOCAL CALL NUMBER (RLIN)
Classification number (OCLC) (R) ; Classification number, CALL (RLIN) (NR)	658.5620952 EBE
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name	Eberts, Ray E.,
Dates associated with a name	1954-
245 14 - TITLE STATEMENT
Title	The myths of Japanese quality /
Statement of responsibility, etc.	Ray and Cindelyn Eberts.
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc.	Upper Saddle River, N.J. :
Name of publisher, distributor, etc.	Prentice Hall,
Date of publication, distribution, etc.	c1995.
300 ## - PHYSICAL DESCRIPTION
Extent	x, 338 p. :
Other physical details	ill. ;
Dimensions	25 cm.
504 ## - BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc. note	Includes bibliographical references and index.
520 ## - SUMMARY, ETC.
Summary, etc.	When it comes to Japan, many Americans have an inferiority complex. When we're told that our products, managers and schools are inferior to Japan's, we believe it instinctively. But it's not true. In this important new book, Ray and Cindelyn Eberts dissect the myths of Japanese quality one at a time:. Overall, American workers are 30% more productive than Japanese workers, yet over 40% of Japanese employees worry that job stress will kill them. Japanese companies don't systematically use quality methods - Deming's or anyone else's - except when those methods fit their cultural preconceptions. There's no evidence that Japanese students learn more in school, or that Japanese adults are more literate than Americans - and American high school graduates are 60% more likely to attend college. By and large, Japanese companies are not more technologically advanced than American companies, and Japanese companies don't earn more patents than American companies. Most Japanese companies aren't more responsive to their customers. Some are separated from their customers by as many as 30 layers of management. The Japanese view of America is systematically distorted to emphasize the negative, even when the facts don't support it. In short, the Japanese are human and imperfect, just like everyone else. There's no utopia across the Pacific. We'll have to find our own solutions, and we'll be better off if we start from realities. Not myths.
591 ## -
--	Donated By Centrepoint Bandar Utama
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element	Customer services
Geographic subdivision	Japan.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element	Quality control
Geographic subdivision	Japan.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element	Quality of products
Geographic subdivision	Japan.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element	Total quality management
Geographic subdivision	Japan.
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name	Eberts, Cindelyn G.

Holdings
Withdrawn status	Lost status	Source of classification or shelving scheme	Damaged status	Not for loan	Collection code	Home library	Current library	Shelving location	Cost, normal purchase price	Total Checkouts	Full call number	Barcode	Date last seen	Koha item type
		Dewey Decimal Classification			Open Collection	FIRST CITY UNIVERSITY COLLEGE	FIRST CITY UNIVERSITY COLLEGE	FCUC Library	59.40		658.5620952 EBE 1995	00011356	03/02/2021	Open Collection