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Service Management : Operations, Strategy, Information Technology. 9th Ed.

Bordoloi, Sanjeev

Service Management : Operations, Strategy, Information Technology. 9th Ed. - Ninth edition. - New York : McGraw-Hill Publications, c2019. - xx, 520 pages : color illustrations ; 28 cm.

Includes index.

ISBN: 9781260092424

Subjects--Topical Terms:
Service industries--Management

Dewey Class. No.: 658 BOR 2019

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