Total quality management :
Oakland, John S.
Total quality management : the route to improving performance / John S. Oakland. - 2nd ed. - Oxford : Butterworth-Heinemann, c1993. - x, 463 p. : ill. ; 25 cm.
Bibliography: p. [448]-456.
0750609931
Total quality management.
Quality control.
Production management--Quality control.
Total quality management : the route to improving performance / John S. Oakland. - 2nd ed. - Oxford : Butterworth-Heinemann, c1993. - x, 463 p. : ill. ; 25 cm.
Bibliography: p. [448]-456.
0750609931
Total quality management.
Quality control.
Production management--Quality control.