Introduction to total quality :
Goetsch, David L.
Introduction to total quality : quality management for production, processing, and services / David L. Goetsch, Stanley B. Davis. - 2nd ed. - Upper Saddle River, N.J. : Prentice Hall, [1996]. - xii, 660 p. : ill. ; 25 cm.
Includes bibliographical references and index.
0132325217
Total quality management.
Introduction to total quality : quality management for production, processing, and services / David L. Goetsch, Stanley B. Davis. - 2nd ed. - Upper Saddle River, N.J. : Prentice Hall, [1996]. - xii, 660 p. : ill. ; 25 cm.
Includes bibliographical references and index.
0132325217
Total quality management.