000			00714nam a2200241 a 4500
001			vtls000009419
003			MY-PjKIC
005			20200206125235.0
008			100211t1987 000 0 eng d
020			_a0844231738
035			_a0844231738
039		9	_a201002111604 _bVLOAD _y201002111437 _zVLOAD
090			_a658.812 KAT
100			_aKatz, Bernard
245			_aHow To Turn Customer Service Into Customer Sales
260			_aLincolnwood, Ill. _bNTC Business Books _c1987
300			_a168 p.: ill.; 24 cm.
500			_aincludes index
591			_dDonated By Centrepoint Bandar Utama
650			_aCustomer relations
650			_aCustomer services
999			_c6570 _d6570