| 000 | 00845nam a2200241 a 4500 | ||
|---|---|---|---|
| 001 | vtls000002181 | ||
| 003 | MY-PjKIC | ||
| 005 | 20200206112342.0 | ||
| 008 | 100211t1994 000 0 eng d | ||
| 020 | _a013189630X | ||
| 035 | _a013189630X | ||
| 039 | 9 |
_a201405061544 _bfaridah7 _c201002111736 _dVLOAD _c201002111603 _dVLOAD _y201002111406 _zVLOAD |
|
| 090 | _a658.812 HIN | ||
| 100 | 1 | _aHinton, Tom. | |
| 245 | 1 | 0 |
_aCustomer-focused quality : _bwhat to do on Monday morning / _cTom Hinton / Wini Schaeffer. |
| 260 |
_aEnglewood Cliffs, N.J. : _bPrentice Hall, _c1994. |
||
| 300 |
_axiii, 273 p. : _bill. ; _c24 cm. |
||
| 591 | _dDonated By Centrepoint Bandar Utama | ||
| 650 | 0 |
_aCustomer services _xQuality control. |
|
| 650 | 0 | _aConsumer Satisfaction. | |
| 650 | _aTotal quality management. | ||
| 999 |
_c1873 _d1873 |
||