000			02207cam a2200325 a 4500
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008			100211s2003 enka b 001 0 eng d
020			_a0750656891 (pbk.)
020			_a9781138136243 (hardcover)
020			_a1138136247
035			_a0750656891
039		9	_a201111181728 _bnorliday _c201111181727 _dnorliday _c201002111635 _dVLOAD
040			_cFCUC
082			_a338.4791 SYR
100	1		_aSyratt, Gwenda.
245	1	0	_aManual of travel agency practice / _cGwenda Syratt with Jane Archer.
250			_a3rd ed.
260			_aOxford : _bElsevier Butterworth-Heinemann, _c2003, 2016
300			_axii, 227 p. : _bill. : _c25 cm.
504			_aIncludes bibliographical references and index.
505	0		_a1. Introduction -- 2. Package and group tours -- 3. Short breaks, special interest holidays, theme parks, holiday centres, accommodation and theatre reservations -- 4. Coaching and incoming tourism -- 5. Cruising -- 6. Car rental -- 7. Ferry services and railways -- 8. Airlines -- 9. Technology -- 10. The Internet -- 11. Insurance -- 12. Finance -- 13. Skills -- 14. Handling complaints.
520	1		_a"Fully endorsed by Travel Weekly, and including a foreword from the editor, Martin Lane, Manual of Travel Agency Practice, third edition, demonstrates correct methods for processing travel reservations, identifying business client needs and suitable documentation. It also shows key facts for the profitable planning, organization and operation of the retail travel agency. Each chapter contains exercises pertinent to the topics covered." "Students on any of the large number of courses in travel and tourism (ICM, City & Guilds/ABTA, IATA/UFTAA, BTEC, SCOTVEC, University of Oxford Certificate, Diploma of Vocational Education) will find this book invaluable."--BOOK JACKET.
650			_aTravel agents _vHandbooks, manuals, etc.
700	1		_aArcher, Jane.
856			_uhttps://firstcityuniversity.sharepoint.com/:b:/s/FirstCityUC-eBooksCollections11/EVtHG3SdMKBJmIRB7SWOZaAB1ZLZEC0f3ps9Ru7Tq_RySA?e=VlXj9v _yClick here to access online
942			_2ddc _c3