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039		9	_a201002111751 _bVLOAD _c201002111623 _dVLOAD _y201002111430 _zVLOAD
090			_a658.812 HIE
100	1		_aHiebeler, Robert.
245	1	0	_aBest practices : _bbuilding your business with customer-focused solutions / _cRobert Hiebeler, Thomas B. Kelly, and Charles Ketteman.
260			_aNew York : _bSimon & Schuster, _c1998.
300			_a240 p.
500			_aIncludes index.
520	1		_a"What makes the world's top companies so adept at providing stellar customer service? How do they meet the needs of every customer and still turn healthy profits? And, most important, how can you adapt their practices to fit your business?"--BOOK JACKET. "Thanks to over six years of ongoing research and an investment of $30 million, Arthur Andersen has created its Global Best Practices Database to uncover breakthrough thinking at world-class companies. Now, in Best Practices, Arthur Andersen for the first time shares its understanding of how more than forty best-practices companies focus on their customers, create growth, reduce cost, and increase profits. Managers of any business in any industry can adapt and apply what those companies do best."--BOOK JACKET. "Perhaps the greatest value of the book lies in its linking of best practices to business processes, thereby encouraging managers to expand their thinking and engage in creative problem-solving with the help of insights from companies inside or outside their own industry."--BOOK JACKET.
592			_a383121
650		0	_aCustomer services _xManagement _xCase studies.
650		0	_aCustomer services _xQuality control _xCase studies.
650		0	_aIndustrial management _xCase studies.
700	1		_aKelly, Thomas _q(Thomas B.)
700	1		_aKetteman, Charles.
999			_c13999 _d13999