000			01824nam a2200265 a 4500
001			vtls000005956
003			MY-PjKIC
005			20200206145020.0
008			100211t1995 000 0 eng d
020			_a0471584967
035			_a0471584967
039		9	_a201412100933 _bfaridah7 _c201002111747 _dVLOAD _c201002111603 _dVLOAD _y201002111422 _zVLOAD
090			_a658.8 SPE
100	1	0	_aSpector, Robert, _d, 1947-
245	1	4	_aThe Nordstrom way : _bthe inside story of America's # 1 customer service company /​ _cRobert Spector, Patrick D. McCarthy.
260	0		_aNew York : _bWiley, _cc1995.
300			_aix, 244 p. ; _c22 cm.
500			_aIncludes index.
520			_aCoauthored by top Nordstrom salesman Patrick McCarthy and based on veteran journalist Robert Spector's exclusive, in-depth interviews with the Nordstrom family, senior executives, directors, and salespeople, The Nordstrom Way offers the first inside, uncensored book about this much admired - and much feared - retail powerhouse. Working at Nordstrom is not for everyone. The authors describe a hotly competitive "Darwinian" culture where 35,000 employees are given freedom to either think and act like entrepreneurs or pass into extinction. In the course of their analysis, the authors isolate practical lessons that readers can apply to both their professional and personal lives, including becoming "other-centered" rather than "self-centered," valuing the nobility of service, finding and bonding with customers, serving and keeping those customers, and giving frontline people the freedom to make decisions.
591			_dDonated By Centrepoint Bandar Utama
650		0	_aCustomer services _zUnited States.
650		0	_aDepartment stores _zUnited States.
700	1	0	_aMcCarthy, Patrick D.
999			_c13426 _d13426