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003 | MY-PjKIC | ||
005 | 20200206145020.0 | ||
008 | 100211t1995 000 0 eng d | ||
020 | _a0471584967 | ||
035 | _a0471584967 | ||
039 | 9 |
_a201412100933 _bfaridah7 _c201002111747 _dVLOAD _c201002111603 _dVLOAD _y201002111422 _zVLOAD |
|
090 | _a658.8 SPE | ||
100 | 1 | 0 |
_aSpector, Robert, _d, 1947- |
245 | 1 | 4 |
_aThe Nordstrom way : _bthe inside story of America's # 1 customer service company / _cRobert Spector, Patrick D. McCarthy. |
260 | 0 |
_aNew York : _bWiley, _cc1995. |
|
300 |
_aix, 244 p. ; _c22 cm. |
||
500 | _aIncludes index. | ||
520 | _aCoauthored by top Nordstrom salesman Patrick McCarthy and based on veteran journalist Robert Spector's exclusive, in-depth interviews with the Nordstrom family, senior executives, directors, and salespeople, The Nordstrom Way offers the first inside, uncensored book about this much admired - and much feared - retail powerhouse. Working at Nordstrom is not for everyone. The authors describe a hotly competitive "Darwinian" culture where 35,000 employees are given freedom to either think and act like entrepreneurs or pass into extinction. In the course of their analysis, the authors isolate practical lessons that readers can apply to both their professional and personal lives, including becoming "other-centered" rather than "self-centered," valuing the nobility of service, finding and bonding with customers, serving and keeping those customers, and giving frontline people the freedom to make decisions. | ||
591 | _dDonated By Centrepoint Bandar Utama | ||
650 | 0 |
_aCustomer services _zUnited States. |
|
650 | 0 |
_aDepartment stores _zUnited States. |
|
700 | 1 | 0 | _aMcCarthy, Patrick D. |
999 |
_c13426 _d13426 |